Lisa R Wilson
Rio Dell,CA
Summary
Dedicated Wholesale Administrative Assistant/Accounts Receivable with 23 years of customer service within dynamic, fast-paced call center environment. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Overview
36
36
years of professional experience
Work History
Direct Support Specialist
Reaching For Independence
Scotia, CA
07.2022 - Current
- Provided assistance to individuals with disabilities in day-to-day activities and tasks.
- Assisted in monitoring the health, safety, and well-being of individuals with disabilities.
- Maintained accurate records of client's progress.
- Coordinated transportation services for clients as needed.
- Instructed clients on how to access community resources such as housing or employment opportunities.
- Created positive relationships with clients through active listening and understanding.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in learning and developing new skills.
- Accompanied or transported clients to appointments, errands and social activities.
Wholesale Admin Assistant/Accounts Receiveable
C. Crane
Fortuna, California
11.1995 - 04.2022
- Handled the day-to-day running of Wholesale, ensuring high levels of productivity and purchase order management and order entry
- Produced, reviewed and submitted documentation for each wholesale customer shipping requirements to facilitate smooth shipments.
- Supported customer service and wholesale in improving operations and resolving issues to deliver top-notch customer service.
- Worked closely with the General Manager to maintain optimum levels of communication for the effective and efficient completion of wholesale customer requests.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Assisted customers with questions and concerns.
- Fielded diverse customer questions and resolved issues effectively and efficiently.
- Received inbound calls from customers, providing information regarding services or products, taking new orders and cancelling accounts.
- Assisted customers by answering questions and solving problems.
- Answered customer telephone calls promptly to improve on-hold wait times.
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
- Investigated and resolved billing discrepancies.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Managed quality communication, customer support and product representation for each client.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Processed merchandise returns and exchanges.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Sought opportunities to up-sell and add-on additional merchandise.
- Obtained information to resolve customer inquiries.
- Answered between 30-50 inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Set up new client accounts, ensuring accuracy of information and secure, compliant storage of data.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Sales Clerk
Party Place
Eureka, Humboldt
11.1993 - 10.1998
- Managed efficient till operations, including scanning items, processing payments and issuing receipts.
- Accepted and processed cash, cheque, card and mobile payments.
- Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Received and processed product returns.
- Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Clerk
Figueiredo's Video
Rio Dell, Humboldt
08.1992 - 11.1993
- Accepted cash, cheque, credit and debit payments accurately and efficiently.
- Provided high level of service by helping customers find specific products.
- Cleaned and straightened work area.
- Displayed and restocked merchandise in appealing manner.
- Counted cash in register drawer at beginning and end of shift.
Sale Clerk
Bassett's Grocery
Rio Dell, Humboldt
05.1990 - 12.1991
- Accepted and processed cash, cheque, card and mobile payments.
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
- Managed efficient till operations, including scanning items, processing payments and issuing receipts.
Laundry Worker
Bertain's Laundry
Scotia, Humboldt
07.1988 - 07.1990
- Washed Laundry
- Folded Laundry
- Wrapped Cleaned Laundry
Education
National Certificate of Achievement In Employment
University of Georgia
07-2024
Person Centered Thinking Training
Redwood Coast Regional Center
11-2023
Diploma of Higher Education -
Fortuna Union High School
Fortuna, California06.1989
Skills
- Office administration
- Excellent customer service skills
- Troubleshooting and testing skills
- Telephone skills
- Technical communication skills
- Vendor relations skills
- Strong leadership skills
- People skills
- Sales skills
- Excel spreadsheets
- Excellent work ethic
- Excellent customer service
- Excellent team player
- Transportation
- Client Transportation
- Goal Setting
- Charting and documentation
- Community activities
Timeline
Direct Support Specialist
Reaching For Independence
07.2022 - Current
Wholesale Admin Assistant/Accounts Receiveable
C. Crane
11.1995 - 04.2022
Sales Clerk
Party Place
11.1993 - 10.1998
Sales Clerk
Figueiredo's Video
08.1992 - 11.1993
Sale Clerk
Bassett's Grocery
05.1990 - 12.1991
Laundry Worker
Bertain's Laundry
07.1988 - 07.1990
Diploma of Higher Education -
Fortuna Union High School
National Certificate of Achievement In Employment
University of Georgia
Person Centered Thinking Training
Redwood Coast Regional Center
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