Lisa Conti
Torrington
Summary
Compliance professional with robust background in regulatory frameworks and compliance strategy implementation. Known for meticulous attention to detail and strong commitment to maintaining ethical standards. Collaborative team player, adaptable to changing environments, with expertise in risk management and regulatory compliance.
Overview
20
20
years of professional experience
Work History
Senior Compliance Analyst
Symetra Life Insurance, Co
02.2024 - 04.2025
- Coordinate and prepare accurate timely filing materials for submission to state Departments of Insurance
- Review all filing documents to ensure compliance with all laws, regulations, bulletins, and circular letters
- Research, interpret, and apply laws, regulations, bulletins and filing requirements relating to products and research requests
- Assist in drafting state exception guides in compliance with all applicable state laws and regulations
- Format all materials as necessary for preparation for filing
- Prepare filing documentation, such as filing memos, forms listings, certifications and other documentation needed for filing forms and rates
- Coordinate adequate and timely submission of responses to state inquiries related to filing
- Prepare data sets that feed our filing status reports (weekly/monthly/annually)
- Independently research and consult on state-specific filing strategy
- Represent State Filings team/coordinate responses for nationwide research initiatives and projects
- Monitor tasks and timelines, evaluate risks, provide recommendations and solutions
- Provide subject-matter expertise on key initiatives across multiple product lines
- Conduct regular audits of products and procedures to ensure continued compliance with federal and state regulations
- Create audit reports and present audit data and results
- Assist with Market Conduct Exams preparation, review and responses
- Provide assistance on key compliance projects on as-needed basis
Senior Product Analyst/Development and Compliance Specialist
Symetra Life Insurance Company
05.2021 - 02.2024
- Executes product strategy and analysis in support of Product Management needs and goals;
- Drafts contract language in coordination with Product Manager/Director and Legal;
- Coordinates product drafting, filing, and objection responses between applicable departments;
- Analyzes and assists in responding to State regulator objections and redrafting of contract language;
- Conducts Competitive research and analysis as needed;
- Analyzes product material and product tool update needs and manage update process;
- Analyzes information in product related projects to support new product roll outs or enhancements;
- Develops procedures for new product implementation;
- Manages compliance review and advocates for compliant but effective product;
- Analyzes current product processes and develops action plans to improve;
- Ensure company is properly licensed for each product in all states
- Review and approve invoices for Implementation and Technology Credits and filing submission fees
- Support all product activities, including but not limited to, development and distribution of product materials and tools, business case rationalization, implementation and launch planning, and process analysis.
- Serve as Project Manager as needed for ad hoc product projects
Product Analyst/ Development and Compliance Specialist II
Symetra Life Insurance, Co
04.2020 - 05.2021
- Executes product strategy and analysis in support of Product Management needs and goals;
- Drafts contract language in coordination with Product Manager/Director and Legal;
- Coordinates product drafting, filing, and objection responses between applicable departments;
- Analyzes and assists in responding to State regulator objections and redrafting of contract language;
- Conducts Competitive research and analysis as needed;
- Analyzes product material and product tool update needs and manage update process;
- Analyzes information in product related projects to support new product roll outs or enhancements;
- Develops procedures for new product implementation;
- Completes product configuration, conducts product testing on various systems and ensures correct implementation;
- Manages compliance review and advocates for compliant but effective product;
- Analyzes current product processes and develops action plans to improve;
- Creates and maintains product overview documents to ensure consistent and quality product documentation, processing, and messaging;
- Support all product activities, including but not limited to, development and distribution of product materials and tools, business case rationalization, implementation and launch planning, and process analysis.
Product Analyst/Development and Compliance Specialist I
Symetra Life Insurance, Co
11.2017 - 04.2020
- Executes product strategy and analysis in support of Product Management needs and goals;
- Drafts contract language in coordination with Product Manager/Director and Legal;
- Coordinates product drafting, filing, and objection responses between applicable departments;
- Analyzes and assists in responding to State regulator objections and redrafting of contract language;
- Conducts Competitive research and analysis as needed;
- Analyzes product material and product tool update needs and manage update process;
- Analyzes information in product related projects to support new product roll outs or enhancements;
- Develops procedures for new product implementation;
- Completes product configuration, conducts product testing on various systems and ensures correct implementation;
- Manages compliance review and advocates for compliant but effective product;
- Analyzes current product processes and develops action plans to improve;
- Creates and maintains product overview documents to ensure consistent and quality product documentation, processing, and messaging;
- Support all product activities, including but not limited to, development and distribution of product materials and tools, business case rationalization, implementation and launch planning, and process analysis.
Senior Compliance Specialist
Quality Staffing of America/Cigna Healthcare
01.2017 - 11.2017
- Assist with drafting contractual language, securing state insurance departments approvals of contract forms and rates, and insuring contracts are in compliance with State and Federal laws;
- Conduct ongoing research of all applicable state and federal statutes and regulations and work with Compliance Management to ensure continued compliance with respect to form filings and policy language;
- Research and respond to state Department of Insurance form filing objections;
- Insure that contractual language for new products, enhancements and special cases complies with state and federal requirements.
Compliance Specialist
Lincoln Financial Group
08.2010 - 01.2016
- Assist with drafting contractual language, securing state insurance departments approvals of contract forms and rates, and insuring contracts and procedures are in compliance with State and Federal laws
- Conduct ongoing research of all applicable state statutes and regulations to ensure continued compliance with respect to form filings and policy language, and work with Compliance Management, Product Management and Actuarial staff to communicate and implement all necessary changes
- Research and respond to state Department of Insurance form filing objections
- Insure that contractual language for new products, enhancements and special cases complies with state and federal requirements, while maintaining consistency with current contracts and issuance systems.
- Assist with communication with regulatory agencies to respond to inquiries, file annual reports and negotiate changes in contract forms and rates
- Assist in interpreting contract provisions as requested by internal and external customers.
- Assist with gathering contract information for scheduled Market Conduct Examinations as needed
- Complete other compliance functions as required.
Compliance Specialist
VantisLife Insurance Company
07.2008 - 08.2010
- Research and apply applicable state statutes with regard to product form filings
- Conduct ongoing research of all applicable state statutes and regulations to ensure continued compliance with respect to form filings and policy language, and work with Compliance Management to communicate and implement all necessary changes
- Coordinate the implementation of Compliance Programs, Policies and procedures, and conduct ongoing monitoring and analysis of such
- Research and respond to state Department of Insurance form filing objections
- Handle and reply to insurance or federal regulator correspondences and inquiries.
- Review, implement and maintain all Policies and Procedures regarding Life Insurance and Annuity Replacement regulations
- Update and maintain all training materials regarding Anti-Money Laundering Laws and detection procedures, and conduct company-wide training of such
- Maintain central database of all regulatory reports due to the Departments of Insurance on an annual, semiannual or quarterly basis, and coordinate the filing of all reports with applicable departments and personnel
- Conduct research to determine the applicability of state statutes and insurance codes to specific insurance products sold or issued within each state
- Monitor AML reports for suspicious transactions
- Coordinate and act as company point of contact for Insurance Marketplace Standards Association (“IMSA”) accreditation process.
- Assist with preparation for scheduled Market Conduct Examinations as needed, as well as assist with gathering information in preparation for response to Examiners’ observations or criticisms.
- Obtain and submit all data for Market Conduct Annual Statement (“MCAS”)
- Assist in obtaining company licensing in states in which the company wished to conduct business
- Research and confirm proper licensing of all new agents
Compliance Specialist
Hartford Life Insurance Company
07.2005 - 07.2008
- Review and analyze all Department of Insurance consumer complaints received to ensure timely, accurate, and consistent responses to each complaint, as well as track and analyze all data to determine the root causes of all complaints
- Create monthly and quarterly complaint data and statistical reports and distribute such reports to applicable levels of Management
- Identify process and communication improvements in an effort to alleviate and reduce the volume of complaints received
- Identify and implement improvements for complaint handling and resolution
- Maintain, update and implement the Complaint Handling Policies and Procedures
- Develop and maintain all Complaint Handling training materials, as well as ensure proper training for all applicable staff
- Review and audit Group Life, Short Term Disability, Long Term Disability, Accidental Death and Dismemberment, Supplemental Health Care, and Stop Loss Claims in connection with each complaint to determine if all claims were handled in accordance with internal Policies and Procedures and applicable state statutes
- Identify areas of weakness and opportunities and communicate such to Management
- Work with Compliance Management and Legal to identify potential regulatory risks related to policy language and all associated materials
- Maintain central database of all regulatory reports due to the Departments of Insurance on an annual, semiannual or quarterly basis, and act as department liaison to coordinate the filing of all reports with applicable departments and personnel
- Conduct research to determine the applicability of state statutes and insurance codes to specific insurance products sold or issued within each state
- Research and compile data, and timely file any and all data reports assigned to me.
- Assist Market Conduct Consultant with preparation for scheduled Market Conduct Examinations as needed, as well as assist with gathering information in preparation for response to Examiners’ observations or criticisms.
Education
Juris Masters - Legal Risk Management, Contracting And Compliance
Florida State University, College of Law
Tallahassee, FL01-2024
Corporate Compliance - undefined
Fordham University
01-2023
Masters - Project Management
Post University
01-2021
Business Administration/Management - undefined
Post University
01-2014
Bachelor of Science - Legal Studies
Post University
01-2013
Skills
- Proficient in Microsoft Word, Excel, Power Point, Adobe, Outlook, NILS, SERFF, Sharepoint
- Familiar with Lexis Nexis
- Regulatory expertise
- Legal research
- Documentation review
- Policy analysis
- Compliance monitoring
Affiliations
- Florida State University, College of Law, Juris Master Student Advisory Board, March 2023- May 2024
- FISH/Friends In Service to Humanity of Northwestern CT, Board of Directors, Board Member, Oct 2022 - Present
- Post University, Senator, ADP Student Government Association, June 2020-June 2021
- Post University, Malcolm Baldrige School of Business Student Advisory Board, Oct 2019 – June 2021
Timeline
Senior Compliance Analyst
Symetra Life Insurance, Co
02.2024 - 04.2025
Senior Product Analyst/Development and Compliance Specialist
Symetra Life Insurance Company
05.2021 - 02.2024
Product Analyst/ Development and Compliance Specialist II
Symetra Life Insurance, Co
04.2020 - 05.2021
Product Analyst/Development and Compliance Specialist I
Symetra Life Insurance, Co
11.2017 - 04.2020
Senior Compliance Specialist
Quality Staffing of America/Cigna Healthcare
01.2017 - 11.2017
Compliance Specialist
Lincoln Financial Group
08.2010 - 01.2016
Compliance Specialist
VantisLife Insurance Company
07.2008 - 08.2010
Compliance Specialist
Hartford Life Insurance Company
07.2005 - 07.2008
Corporate Compliance - undefined
Fordham University
Masters - Project Management
Post University
Business Administration/Management - undefined
Post University
Juris Masters - Legal Risk Management, Contracting And Compliance
Florida State University, College of Law
Bachelor of Science - Legal Studies
Post University
Designations and Awards
- Risk Mitigation Award, 2024
- Associate, Professional, Customer Service, June 2008,
- Associate, Customer Service, April 2006
- Associate, Insurance Agency Administration, May 2006,
- Associate Insurance Regulatory Compliance, March 2006