Lisa Stevenson Fuller
Midlothian,VA
Summary
Talented Director with excellent marketing, customer service and facility oversight skills coupled with more than 10 years of experience. Highly effective and comfortable working with people at all organizational levels.
Overview
31
31
years of professional experience
Work History
Program Support Assistant, Sr.
VCU Health System
03.2021 - Current
- Assisted in the preparation and management of project documentation and reports.
- Implemented improvements in workflow processes to enhance operational efficiency.
- Supported cross-functional teams by providing administrative and logistical assistance.
- Coordinated program activities to ensure alignment with organizational goals and timelines.
- Coordinated physician credentialing and recredentialing documentation to ensure compliance with regulatory standards.
- Maintained accurate records of provider information in centralized databases for efficient access.
- Collaborated with healthcare providers to gather necessary documentation for credentialing and recredentialing purposes.
- Monitored employee attendance and timekeeping records for accuracy and compliance.
- Trained staff on timekeeping systems and best practices for data entry.
- Reviewed and resolved discrepancies in timekeeping records to maintain integrity.
- Led initiatives to improve time tracking methods, enhancing overall operational efficiency.
- Processed payroll for multi-department employees, ensuring accurate and timely compensation.
Nurse Manager Support Assistant
VCU Health System
09.2020 - 03.2021
- Oversaw nursing staff attendance and improved timekeeping processes
- Coordinated staffing schedules ensuring optimal nurse-patient ratios for quality care delivery.
- Managed budget allocations for nursing operations, optimizing resource utilization across departments.
- Maintained accurate staff records and handled confidential information with discretion.
- Assisted in the preparation of medical documents and ensured compliance with regulations.
- Trained new staff on office procedures and administrative protocols to ensure operational consistency.
- Monitored inventory levels for office supplies and initiated orders as needed to prevent shortages.
Administrative Assistant Senior
Cosby High School
08.2016 - 09.2020
- Maintains cumulative and confidential records for all students.
- Screens visitors, telephone calls and incoming mail; personally answering inquiries which in the employee's judgment do not require the supervisors attention.
- Types, assembles and disseminates reports, correspondence, etc.
- Acts as information specialist to public, students and faculty regarding a variety of matters related to school operations and policies.
- Maintains good rapport with students, staff and parents.
- Performs clerical and routine work required to ensure the efficient operation of the school office.
- Serves as backup for the clinic assistant and Time and Attendance.
- Creates and updates physical records and digital files to maintain current, accurate and compliant documentation.
- Maintains personal schedule, professional calendar and individual appointments for senior administrator.
- Keep reception area clean and neat to give visitors positive first impression.
Clinic Assistant
Providence Elementary
08.2008 - 08.2016
- Admit and discharge sick students in the clinic.
- Dispense medication and administers tests to students as required by physicians under state/local guidelines; maintains appropriate medication records and logs.
- Provides specialized assistance and health care services to students in accordance with physician's orders.
- Treats minor accidents and health emergencies.
- Contacts emergency services and parents when necessary; performs first aid and CPR until help arrives.
- Assists school nurse in health screenings, examinations and other medical, health and hygiene procedures.
- Processes Student Attendance daily.
- Provides clerical assistance to the front office- typing, filing, maintaining records, ordering supplies, answering phones, checking students in, and calling students to the office.
- Maintains confidential records for all students.
- Communicates daily with parents, administrators and other staff as needed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
Program Director
SkateNation Plus
01.1999 - 01.2003
- Ice skating program director, which encompassed: hiring of coaches, training of coaches, payroll, evaluation of coaches, scheduling, entering data into computer, PR with parents, schools and other organizations, creating informational flyers, designing new programs, and leading/participating in staff meetings.
- Investigated and resolved customer complaints to foster satisfaction.
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Developed, updated and maintained database of existing and potential customers.
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
Director
Our House Child Development Center
08.1994 - 09.1995
- Non Profit Child Development Center which offers Preschool, Pre-K, before and after school, and daycare programs.
- Enrollment 150.
- Supervised and aided in teaching classes, approved lesson plans, entered accounts payable and receivable, held monthly staff/board meetings, issued payroll checks, and budgeted/ordered supplies.
- Maintained current daycare and Preschool state licensing requirements.
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Figure Skating Coach
SkateNation Plus
01.1997 - Current
- Certified ice skating instructor who provides private, group and team lessons to students ages 5-adult.
- Prepare students for competitions, USFS test sessions and shows/exhibitions.
- Schedule lessons on a monthly basis, bill student's monthly/weekly, and schedule parent/skater conferences as needed.
- Maintain current USFS, ISI and Basic Skills memberships and certifications.
Education
Elementary Teaching Certificate (K-6), State of IA And VA Endorsement in Elementary French (FLES)ESL Certification -
Grinnell College
Grinnell, IABachelor of Arts - French
Grinnell College
Grinnell, IASkills
- MS Word, Excel, Publisher and Google Docs
- Accounts Payable and receivable
- Appointment scheduling
- Filing
- Issues resolution
- Verbal and written communication
- Manage multi-line telephone system
Timeline
Program Support Assistant, Sr.
VCU Health System
03.2021 - Current
Nurse Manager Support Assistant
VCU Health System
09.2020 - 03.2021
Administrative Assistant Senior
Cosby High School
08.2016 - 09.2020
Clinic Assistant
Providence Elementary
08.2008 - 08.2016
Program Director
SkateNation Plus
01.1999 - 01.2003
Figure Skating Coach
SkateNation Plus
01.1997 - Current
Director
Our House Child Development Center
08.1994 - 09.1995
Elementary Teaching Certificate (K-6), State of IA And VA Endorsement in Elementary French (FLES)ESL Certification -
Grinnell College
Bachelor of Arts - French
Grinnell College