LISA T. WAITE
Riverview,Fl
Summary
Summary – Seasoned Secretary and Administrative Professional with 10+ years of experience working for medium to large law firms. Detail-oriented with experience in customer service, data entry and office management. Works effectively with cross-functional teams in ensuring operational and service excellence. Currently seeking to explore different revenues where valuable experience and necessary skill sets are required.
Overview
6
6
years of professional experience
Work History
Office Manager
Kings County District Attorney's Office
04.2018 - 10.2020
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed office operations while scheduling appointments for department managers
- Ordered supplies for department
- Logged and transcribed 911 calls
- Ordered breakfast/lunch for families of deceased
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Escorted family members to attorney’s offices and conference rooms
Administrative Assistant - Investigations Dept.
King County District Attorney's Office
12.2015 - 05.2018
- Supported two Chief District Attorneys
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Managed over 40 customer calls per day, email correspondence, handled incoming/outgoing mail and faxes
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Addressed weekly trial reports
- Escort witnesses to conference room
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
Temp Legal Secretary/Litigation
Genova Burns
09.2015 - 10.2015
- Screened calls, managed “call list” and “messages list” on iManage
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Completed administrative duties
- Assorted Mr. Genova’s mail, distributed, stamped and delivered
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
- Created, indexed, and maintained client binders.
- Screened telephone calls and forwarded to appropriate departments.
- Developed and maintained filing and retrieval systems.
- Transcribed legal documents and phone conversations.
Legal Secretary/Litigation
Freshfields Bruckhaus Deringer LLP
08.2014 - 11.2014
- Supported partners and associates using outlook calendar management
- Arranged conference calls
- Welcomed clients with kind demeanor
- Made travel arrangements and completed expenses
Education
GED -
Murry Bergtraum High School
New York, NYSkills
- Microsoft Office
- PowerPoint, Excel,
- iManage
- Delta view
- Chrome River
- Web view
- Styles
- Typing 75-80 wpm
- Administrative support
- Friendly nature
Timeline
Office Manager
Kings County District Attorney's Office
04.2018 - 10.2020
Administrative Assistant - Investigations Dept.
King County District Attorney's Office
12.2015 - 05.2018
Temp Legal Secretary/Litigation
Genova Burns
09.2015 - 10.2015
Legal Secretary/Litigation
Freshfields Bruckhaus Deringer LLP
08.2014 - 11.2014
GED -
Murry Bergtraum High School
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