Hi, I’m
Lisa Wineman
Clarksville,TN
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
6
years of professional experience
7
Certificate
Work History
Oak Grove Police Department
911 Dispatcher
04.2020 - Current
Job overview
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police and fire while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Routed calls to police and fire service to meet individual call needs.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented details in system.
- Provided on-the-job training and coaching to develop new dispatchers.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Fort Campbell Command
Family Readiness Group Leader
06.2017 - 06.2019
Job overview
- Supports the commander's family readiness goals.
- Provides overall leadership for the FRG.
- Works together with the FRG Liaison in order to accomplish FRG goals.
- Recruits other volunteers to serve on FRG committees.
- Recognize FRG volunteers and welcome newcomers.
- Delegates FRG responsibilities to selected volunteers as committee chairpersons.
- Identifies needs or unique problems of unit families.
- Acts as unit FRG spokesperson for communicating family members' concerns and ideas to the unit commander.
- Prepares meeting agendas, facilitates meetings, oversees the production and distribution of the FRG newsletter and is responsible for preparing reports submitted to State Family Program Director (SFPD).
- Responsible for seeing that copies of all correspondence, minutes, agendas, financial records, etc. are kept in FRG binder and unit Family Readiness Binders.
- Seeks commanders guidance concerning all events, activities and fundraisers.
- Ensures that all phone tree records are kept up to date.
- Planned and organized fundraisers to help fund events to boost morale within the company.
- Plan, organize and host meetings monthly to keep soldier's and their families up to date with events, deployments, trainings, resources, etc., with key informative speakers present.
- Conduct and deliver monthly informative updates through emails and phone calls and text messages.
- Handle and deliver Red Cross messages, as well as be the communicator in between families and command.
- Support soldiers and their families with any obstacle or challenge that approaches.
Sun Tan City
Tanning Consultant
03.2018 - 01.2019
Job overview
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Informed and demonstrated how to use tanning equipment to new clients.
- Participated in team meetings and staff training sessions.
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Education
The Department of Criminal Justice Training, Richmond
Certification from Telecomm
02.2021
University Overview
- Earned top 4 of the class
- Graduated with honors at 94%
Bendle Senior High School, Burton
High School Diploma
06.2009
University Overview
- Honor Roll 2005-2009
- Honoree of Lisa Wineman
- 3.5 GPA
- Ranked in Top 9 of class
- National Honor Society Member
- Extracurricular Activities: Honorable Mention for Varsity Volleyball (2006-2009)
- Elected Captain of Varsity Volleyball (2009)
Skills
- Crisis Management
- Information Documentation
- National Crime Information Center (NCIC)
- Computer-Aided Design (CAD)
- Conflict Resolution
- Verbal and Written Communication
- Teamwork and Collaboration
- Prioritizing Effectively
- Dispatch First Responders
- Background Checks
- Administrative Support
- Police and fire procedures
- Analytical and Critical Thinking
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- Certified Public Safety Dispatcher - 2021
- Incident Command System, ICS, FEMA - 2021
- Basic Incident Command System for Initial Response, FEMA - 2021
- National Incident Management System , FEMA- 2021
- NCIC - National Crime Information Center Training - 2020
- CJIS - Criminal Justice Information Services Training , Kentucky State Police - 2020
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
911 Dispatcher
Oak Grove Police Department
04.2020 - Current
Tanning Consultant
Sun Tan City
03.2018 - 01.2019
Family Readiness Group Leader
Fort Campbell Command
06.2017 - 06.2019
The Department of Criminal Justice Training
Certification from Telecomm
Bendle Senior High School
High School Diploma
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- Certified Public Safety Dispatcher - 2021
- Incident Command System, ICS, FEMA - 2021
- Basic Incident Command System for Initial Response, FEMA - 2021
- National Incident Management System , FEMA- 2021
- NCIC - National Crime Information Center Training - 2020
- CJIS - Criminal Justice Information Services Training , Kentucky State Police - 2020
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