Lisaydis Velazquez
Hollywood
Summary
Adept at enhancing tour experiences, I led innovative tours at Viajes Cubanacan, showcasing my proficiency in historic and cultural knowledge. By developing engaging routes and tailoring tours to group interests, I significantly boosted customer satisfaction. My expertise in tour management and public speaking, coupled with a talent for problem-solving, elevated the service standards for both guests and new guides.
Overview
16
16
years of professional experience
Work History
German Speaking Tour Guide
Viajes Cubanacan
12.2001 - 12.2017
- Conducted tours in multiple languages to accommodate diverse groups.
- Developed new tour routes to showcase lesser-known attractions.
- Coordinated group activities to increase participation and enjoyment.
- Provided engaging and informative narratives to enhance guest experience.
- Led tours to educate visitors about local history and culture.
- Addressed guest inquiries to resolve concerns quickly.
- Improved tour logistics with efficient planning and scheduling.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
Education
Bachelor In German Language - Translator
University of Havana
Havana, Cuba07.1999
Skills
- Tour management
- Public speaking
- Route planning
- Cultural knowledge
- Group coordination
- Customer interaction
- Problem solving
- Language proficiency
- Tour scheduling
Timeline
German Speaking Tour Guide
Viajes Cubanacan
12.2001 - 12.2017
Bachelor In German Language - Translator
University of Havana
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