Summary
Overview
Work History
Education
Skills
Timeline
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Lisbet Castillo

Tampa,FL

Summary

At McDonald's, I excelled in a fast-paced environment, showcasing strong multitasking abilities and a commitment to quality, which significantly enhanced team productivity and customer satisfaction. My expertise in cleaning and interactive communication skills led to high health inspection scores and a positive dining experience, demonstrating resilience and a keen focus on safety.

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's Fast Food Restaurant
03.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.

Education

Licenciada En Quimica - Educación

ISP Pepito Tey
Cuba
07.2004

Skills

  • Cleaning
  • Self-discipline
  • Interactive communication skills
  • Safety awareness
  • Verbal and written communication
  • Safety

Timeline

Crew Member

McDonald's Fast Food Restaurant
03.2023 - Current

Licenciada En Quimica - Educación

ISP Pepito Tey

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Lisbet Castillo