Lisbet Hernandez
Hialeah,Florida
Summary
Accomplished Finance Manager with a proven track record at Entabla2 Restaurant, enhancing financial efficiency by automating reporting processes and negotiating cost savings. Expert in financial analysis and budget forecasting, coupled with exceptional customer service skills, ensuring compliance and risk management. Achieved significant improvements in financial operations, demonstrating a keen ability to streamline processes and foster customer satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Finance Manager
Entabla2 Restaurant
05.2021 - 01.2023
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Implemented risk management strategies to protect company assets and minimize losses.
Financial Analyst
ETECSA
04.2015 - 05.2021
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations.
- Created financial reports and supported all areas of responsibility within many person finance team.
- Performed process analysis and communicated recommendations to management.
Banking Customer Service Representative
Banco Metropolitano
03.2013 - 03.2015
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Implemented feedback from management to continuously improve performance and exceed expectations in customer service delivery.
Education
Bachelor of Science - Economy
Hector Alfredo Pineda
Havana, Cuba07.2013
GED -
Julio Antonio Mella
Havana, Cuba07.2010
Skills
- Budget Forecasting
- Financial Budgeting
- Customer Satisfaction
- Internal Controls
- Financial Analysis
- Skilled in [Software]
- Cost accounting
- Cash Flow Management
- Financial analysis and reporting
- Budget Planning
- Financial Reporting
- Customer Service
Timeline
Finance Manager
Entabla2 Restaurant
05.2021 - 01.2023
Financial Analyst
ETECSA
04.2015 - 05.2021
Banking Customer Service Representative
Banco Metropolitano
03.2013 - 03.2015
Bachelor of Science - Economy
Hector Alfredo Pineda
GED -
Julio Antonio Mella