Lisbet Caridad Cespedes
Hialeah,FL
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Overview
2
2
years of professional experience
Work History
HHA
Eternal Life Services
MIAMI, FL
05.2024 - Current
- Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Helped keep track of medical supplies used by the client throughout the day.
- Maintained accurate records of patient care plans and progress notes.
- Accompanied clients on errands outside the home such as shopping trips and doctor visits.
- Gave assistance with ambulation using proper body mechanics techniques when necessary.
- Participated in team meetings with other healthcare professionals regarding patient care plans.
- Provided emotional support and encouragement to clients who were ill or had disabilities.
- Changed bed linens regularly ensuring a clean environment for the client at all times.
- Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
- Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
- Responded quickly to emergency situations using appropriate safety protocols.
- Answered questions from family members about the care being provided to the client.
- Transported clients to medical appointments or other destinations as needed.
- Organized client's personal items for easy access during daily activities.
- Prepared meals according to dietary requirements and preferences of the client.
- Documented care provided and submitted notes to supervisor.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Tracked and reported clients' progress based on observations and conversations.
- Recognized emergency situations and implemented appropriate procedures.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Checked patients' pulse, temperature and respiration.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Assisted clients with proper exercises and rehabilitation.
Insurance Coordinator
Bedoya Insurance
Miami, FL
11.2023 - 04.2024
- Monitored expiration dates of existing policies and ensured timely renewals were completed accurately.
- Reviewed documentation submitted by clients prior to issuing insurance policies, ensuring accuracy and completeness.
- Prepared invoices for payment processing according to established guidelines.
- Compiled data from various sources to prepare reports for management on a regular basis.
- Provided assistance with the coordination of underwriting activities for new business policies.
- Processed payments for insurance premiums and maintained accurate records of all transactions.
- Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.
- Conducted research related to insurance policies and procedures to ensure compliance with applicable regulations.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
- Coordinated with finance department to reconcile insurance payments and patient billing.
- Managed the appeal process for denied claims, providing necessary documentation and follow-up.
- Assisted in the development and implementation of office policies related to insurance processing.
Insurance Agent
Primerica
Miami, FL
10.2022 - 08.2023
- Conducted research to identify competitive rates and benefits offered by other providers.
- Advised customers on the best ways to minimize risks associated with their assets.
- Scheduled meetings with prospective clients to discuss available products and services.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Assessed customer risk levels and recommended appropriate coverage options.
- Processed payments received from clients promptly according to established procedures.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
Education
Home Health Aide
Activa Training Center
Miami, FL04-2024
Phlebotomy
InterAmerican Technical Institute
Miami, FL10-2023
Insurance
Ucanpass Primerica
Miami, FL08-2023
Skills
- Behavioral Management
- Vital signs monitoring
- Personal Hygiene Assistance
- Range of motion exercises
- Meal Preparation
- Recreational Activities
- Ambulation Assistance
- Patient transportation
- Documentation
- Patient Care
- Knowledge of state regulations
- Care Plan Adherence
Timeline
HHA
Eternal Life Services
05.2024 - Current
Insurance Coordinator
Bedoya Insurance
11.2023 - 04.2024
Insurance Agent
Primerica
10.2022 - 08.2023
Home Health Aide
Activa Training Center
Phlebotomy
InterAmerican Technical Institute
Insurance
Ucanpass Primerica