Lisbeth Alonso

Medical Receptionist

Xcel Urgent Care

Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Maintained current and accurate medical records for patients.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Placed new supply orders, managed inventory and restocked clerical spaces.
Conducted patient intake interviews, recording and documenting relevant information.
Managed office bookkeeping with insurance billing and patient payments.
Received and routed laboratory results to correct clinical staff members.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Registered and verified patient records before triage with most up-to-date information.
Processed medical insurance claims and payments.
Assisted with medical coding and billing tasks.
Prepared and processed patient referrals and transfer requests.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Obtained payments from patients and scanned identification and insurance cards.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Performed various administrative tasks by filing, copying and faxing documents.
Enhanced team collaboration by organizing regular staff meetings to address office needs.
Enhanced patient experience by maintaining clean, organized reception area.
Streamlined office communication by effectively coordinating between doctors and nurses.
Enhanced office efficiency by implementing new filing system for patient records.
Facilitated patient education by distributing relevant health and wellness pamphlets.
Enhanced patient understanding by providing clear explanations of treatment procedures.
Managed patient appointments efficiently, reducing wait times significantly.
Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Supported positive patient experience by offering assistance with filling out health forms.
Increased patient satisfaction by answering inquiries with empathy and professionalism.
Improved office ambiance, selecting music and reading materials for waiting area.
Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
Optimized appointment scheduling to maximize doctor availability.
Reduced administrative errors by consistently verifying insurance information.
Improved accuracy of patient data with meticulous record-keeping.
Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Improved patient follow-up, reducing missed appointments through effective reminder calls.
Streamlined billing processes, ensuring accurate and timely invoicing.
Fostered welcoming environment, greeting patients warmly upon arrival.
Supported patient care by scheduling appointments to accommodate urgent health needs.
Improved workflow efficiency, organizing back-office supplies and equipment.
Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Supported office staff and operational requirements with administrative tasks.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Transcribed phone messages and relayed to appropriate personnel.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Medical Assistant

Xcel Urgent Care

08.2024 - Current

Patient Coordinator

Burke Family Ortho

01.2024 - 08.2024

Medical Receptionist

Otolaryngology Assoc

01.2023 - 01.2024

Guest Coordinator

The Breakers Palm Beach, Inc

06.2021 - 12.2023

Streamlined front desk operations for improved efficiency and reduced wait times for guests.
Supported event planning efforts for on-site conferences or special occasions, providing exceptional service for all attendees.
Assisted in monitoring inventory levels for necessary supplies at the front desk area keeping stock readily available at all times.
Contributed to increased overall revenue by upselling room upgrades, packages, and additional services during the booking process.

Salon Receptionist

Dante Salon & Wellness Spa

08.2022 - 12.2022

Summary

Overview

Work History

Medical Receptionist

Medical Assistant

Patient Coordinator

Medical Receptionist

Guest Coordinator

Salon Receptionist

Education

Nursing -

Skills

Languages

Timeline

Medical Assistant

Patient Coordinator

Medical Receptionist

Salon Receptionist

Guest Coordinator

Medical Receptionist

Nursing -

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