Lisbeth Alonzo
Cranston,Rhode Island
Summary
Results-driven professional with extensive experience in loyalty program management. Proven ability to enhance customer engagement through strategic initiatives and personalized interactions. Strong focus on team collaboration and adaptability to changing needs, with expertise in customer relationship management and problem-solving.
Overview
4
4
years of professional experience
Work History
Donor Loyalty Representative
Plan International USA
Providence, RI, USA
12.2024 - Current
- Administered donor accounts while efficiently resolving inquiries via Salesforce to enhance customer experience.
- Oversaw management and updates of customer accounts, including sponsors, contributors, and donors, ensuring prompt communication of account changes.
- Leveraged CRM tools to address customer inquiries and resolve issues through phone, email, live chat, and written correspondence.
- Enhanced donor relationships by promoting extended involvement through tailored communication regarding renewals, upgrades, and major gift opportunities.
Donor Support Representative
Plan International USA
Providence, RI, USA
08.2022 - 12.2024
- Oversaw data management and reporting initiatives to enhance donor engagement strategies. Led efforts to analyze donor data and sponsorship changes using Salesforce CRM, resulting in improved tracking and reporting accuracy.
- Spearheaded process optimization initiatives to enhance workflow efficiency by identifying inefficiencies and implementing data-driven solutions.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Advising Office Intern
UCAS Advising Office
South Kingstown, RI, USA
02.2022 - 05.2022
- Delivered personalized academic advising and coaching to more than 50 first-year students, focusing on course selection, degree requirements, and available campus resources.
- Engaged with campus partners to develop comprehensive orientation programming focused on facilitating smooth transitions for incoming students.
- Refined front-office procedures to facilitate improved student service access and reduce wait times.
- Assisted in scheduling and coordinating student appointments with advisors.
Education
B.S. - Human Development & Family Science
University of Rhode Island
South Kingstown, RI06-2022
Skills
- Experience with Salesforce CRM
- Creative solutions
- Administrative support
- Call center experience
- Document preparation
- Data organization
- Experienced with Canva design tools
- Proficient in Microsoft Office Suite
- Skilled in utilizing Google Workspace applications
- Introductory SQL knowledge
- Client relationship building
- Complaint handling
Languages
Spanish
Timeline
Donor Loyalty Representative
Plan International USA
12.2024 - Current
Donor Support Representative
Plan International USA
08.2022 - 12.2024
Advising Office Intern
UCAS Advising Office
02.2022 - 05.2022
B.S. - Human Development & Family Science
University of Rhode Island