Lisbeth Castro
Carol Stream,IL
Summary
Dynamic professional with extensive experience as a Hearing Aid Lab Technician at Sonova, showcasing expertise in CAD software (RSM) and a customer service background. Excelled in implementing advanced 3D modeling techniques and leading quality assurance efforts, enhancing team proficiency and product reliability. Demonstrates exceptional attention to detail, problem-solving abilities, and teamwork.
Overview
18
18
years of professional experience
Work History
Hearing Aid Lab Technician (3D)
Sonova
06.2006 - 05.2024
- Ensure orders are entered correctly and adhere to customers specifications and request.
- Scan molds/impressions utilizing 3D scanning system.
- Design digital modeling models on 3D software (RSM)
- Implemented advanced 3D modeling techniques to create accurate visual representations of proposed designs for customer approval.
- Collaborated with other teams to address and resolve quality concerns and improving overall product reliability.
- Inspect finished design to upload for 3D printing.
- Manage and monitor 3D printing machines to ensure continuous operation.
- Post-processing.
- Maintained a high level of accuracy by following strict quality control procedures.
- Documented information by maintaining daily logs.
- Trained junior technicians on techniques enhancing overall team proficiency.
- Participated in meetings and project presentations.
- Maintained safe, tidy and organized laboratory environment.
Customer Service Representative I
DuPage County Health Department
01.2015 - 07.2015
- Greet every customer warmly, answer questions, provide information on policies and programs to the public.
- Answers calls in a professional manner.
- Assist clients with records and permits.
- Check-in customers and notifies staff promptly when an individual arrives for appointment.
- Conducts pre-screening activities.
- Schedule follow-up appointments.
- Prepares clients charts and files.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Operate personal computer.
- Maintain an organized and clean environment.
Education
No Degree - Industrial Engineering
Universidad Mariano Galvez De Guatemala
GuatemalaHigh School Diploma -
Centro De Estudios Las Cumbres
GuatemalaSkills
- Proficient in CAD Software
- Quality Control
- Production and processing
- Exceptional attention to detail
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Highly Organized
- Customer service background
- Bilingual in English and Spanish
- Salesforce Proficiency
- SAP System Knowledge
Timeline
Customer Service Representative I
DuPage County Health Department
01.2015 - 07.2015
Hearing Aid Lab Technician (3D)
Sonova
06.2006 - 05.2024
No Degree - Industrial Engineering
Universidad Mariano Galvez De Guatemala
High School Diploma -
Centro De Estudios Las Cumbres
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