Lisbeth Cordero
Paducah,KY
Summary
Versatile Senior Manager specializing in hospitality and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
10
10
years of professional experience
Work History
Guest Relations Specialist
P.F Changs China Bistro
06.2022 - 08.2023
- Anticipated and attentively handled guest needs or concerns.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Engaged guests through upbeat conversation and personalized service.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Maintained ahigh level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to an average of 65 guest inquiries to maximize guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
- Scheduled and confirmed restaurant reservations for guests.
Small Arms Repair Technician
Army National Gaurd
01.2020 - 08.2023
- Identifying sensitive problems with firearms and explosives and maintaining fast and critical thinking under pressure
- Ordering parts and repairing promptly.
- Tended to machines, troubleshot malfunctions, and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Wrote and revised maintenance procedures.
SENIOR MANAGER
P.F CHANGS ASIAN BISTRO, BRICKELL
01.2017 - 01.2020
- Maintain good relationships with team members and other managers while upholding core values, setting daily targets, and meeting these while keeping staff motivated.
- Also, ensuring nightly deposits were done accurately and every new hire was trained accordingly, improving productivity and following authorities' guidelines.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies, and procedures.
- Conducted performance evaluations, compensations, and hiring to maintain appropriate staffing requirements.
- Developed proposals and presentations for internal and external audiences.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Evaluate hiring, firing, and promotion requests.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Identified cost improvement changes and cost savings plan to increase company savings.
- Reviewed and analyzed reports, records, and directives to obtain data required for planning department activities.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Recommend and implement successful strategies to maximize alcohol revenue to 14% revenue.
- Brainstormed and developed sales strategies to achieve short and long-term sales revenue objectives.
- Produced staffing matrix to provide adequate department coverage.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
LEAD TRAINER AND BARTENDER
P.F CHANGS ASIAN BISTRO
01.2016 - 01.2017
- Responsible to train all new team members in the various areas they were hired such as bartending, serving, takeout, bussing or hosting
- As well as full time bartending ensure every guest experience was unique and maintaining cleanliness of the bar top and service well.
- Motivated trainees and associates by demonstrating positive attitude to improve productivity.
- Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
- Created training schedules for trainees and presented weekly training programs.
- Teamed with three managers to brainstorm ways to enhance and improve training effectiveness.
- Translated job requirements into training to groom employees for next step in career path.
- Monitored training effectiveness through observation and metrics analysis.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Proctored exams and reviewed and sent results to testing headquarters.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Evaluated training needs to improve training quality.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Supervised completion of exams and sent results to testing headquarters.
FRONT DESK AGENT
THOMPSON HOTEL -COMMUNE HOTELS AND RESORT
01.2014 - 01.2016
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins, and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Introduced customers to resort amenities with a pleasant and helpful demeanor.
- Kept accounts in balance and ran daily reports to verify totals.
Education
LISBETH MEJIA - Culinary Banquets and Restaurant Management
Le Cordon Blue
Miramar, FLSkills
- Trained in hospitality computer systems OPERA and MICROS
- Trained in FORBES standards
- Ability to oversee banquet events
- Plan Projects
- Property Storage Management
- Negotiation and Conflict Resolution
- Budget Administration
- Managing Vendors
- Cross-Functional Team Leadership
- Employee Coaching and Mentoring
- Managing Deadlines
- Troubleshooting and Problem Resolution
- Documentation
- Managing Reception
- Logistics Operations Management
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Operations Planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Relations Specialist
P.F Changs China Bistro
06.2022 - 08.2023
Small Arms Repair Technician
Army National Gaurd
01.2020 - 08.2023
SENIOR MANAGER
P.F CHANGS ASIAN BISTRO, BRICKELL
01.2017 - 01.2020
LEAD TRAINER AND BARTENDER
P.F CHANGS ASIAN BISTRO
01.2016 - 01.2017
FRONT DESK AGENT
THOMPSON HOTEL -COMMUNE HOTELS AND RESORT
01.2014 - 01.2016
LISBETH MEJIA - Culinary Banquets and Restaurant Management
Le Cordon Blue
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