Lisbeth Couch
Louisa,VA
Summary
Highly efficient customer service representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable with managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Shannon Airport
05.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
Bakery Team Member
Wegmans
01.2021 - 01.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
Active Duty Soldier
US Army
07.2012 - 08.2019
- Monitored and assessed mission progress and provided updates to command.
- Handled administrative requirements, maintained records and submitted operational reports.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Risk-assessed environments and implemented appropriate security measures.
- Coached and mentored new recruits for motivated, high-performing teams.
- Secured and protected military property, assets, and personnel.
Education
Bachelor of Arts - Criminal Justice
American Military University
Charles Town, WV01.2025
Associate of Arts - General Study
Central Texas College
Killeen, TX08.2020
Skills
- Excellent communication and interpersonal skills
- Adaptability and flexibility
- Empathy and patience
- Dedicated team player
- Positive attitude even under stress
- Course Planning
- Problem-Solving Skills
Accomplishments
- Army Commendation Medal
- Army Achievement Medal
- Army Good Conduct Medal x2
- Nation Defense Service Medal
- Global War on Terrorism Service Medal
- Army Service Ribbon
- Korea Defense Service Medal
- Overseas Service Ribbon
- Certificate of achievement x3
Timeline
Customer Service Representative
Shannon Airport
05.2022 - Current
Bakery Team Member
Wegmans
01.2021 - 01.2022
Active Duty Soldier
US Army
07.2012 - 08.2019
Bachelor of Arts - Criminal Justice
American Military University
Associate of Arts - General Study
Central Texas College
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