Lisbeth Estevez
New Brunswick,NJ
Summary
Dynamic customer service professional with experience at On The Border Mexican Restaurant, excelling in team collaboration and effective time management. Proven ability to enhance guest satisfaction and streamline operations, resulting in increased efficiency. Skilled in multitasking and adapting to change, with a strong focus on building lasting customer relationships.
Overview
2
2
years of professional experience
Work History
Host
On The Border Mexican Resurant
06.2025 - Current
- Greeted and welcomed guests, ensuring a positive first impression of dining experience.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Assisted in training new hosts on customer service protocols and restaurant operations.
- Collaborated with servers to ensure timely communication of guest needs and preferences.
- Maintained cleanliness and organization of front-of-house areas for enhanced guest comfort.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Sales Associate
Asbury Agency
11.2024 - 12.2024
- Assisted customers in identifying products and services that best met their needs
- Processed transactions efficiently using point-of-sale systems
- Maintained product displays to enhance customer engagement and sales
- Collaborated with team members to ensure smooth operations during peak hours
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Cashier
Regal Cinemas
01.2024 - 11.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained accurate cash drawer balance throughout shifts daily.
- Collaborated with team members to ensure smooth operations during busy periods.
- Trained new staff on cash handling procedures and customer service protocols.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
Languages
English
Native or Bilingual
Timeline
Host
On The Border Mexican Resurant
06.2025 - Current
Sales Associate
Asbury Agency
11.2024 - 12.2024
Cashier
Regal Cinemas
01.2024 - 11.2024
High School Diploma -
New Brunswick High School