Lisbeth Hernandez
South Gate,CA
Summary
Dedicated massage therapist with over 16 years of experience in client assessment and treatment planning. Proven ability to enhance client wellness through customized therapy and wellness education.
Overview
26
26
years of professional experience
Work History
Message Therapist
Cindy's Message Spa
Downey, California
07.2010 - Current
- Provided professional massage therapy services to enhance client wellness.
- Assessed client needs to create customized treatment plans.
- Educated clients on self-care techniques to promote long-term wellness.
- Collaborated with team members to ensure seamless client experiences.
- Recorded client progress and treatment details in management system accurately.
- Utilized various massage techniques including Swedish and deep tissue therapies.
- Implemented relaxation techniques to create a soothing environment conducive to effective therapy sessions.
- Educated clients on stretching, strengthening exercises, and relaxation techniques to enhance the benefits of massage therapy.
- Provided therapeutic massage to relieve muscle tension and promote relaxation.
- Conducted intake assessments to pinpoint areas of concern prior to treatment.
Sales Pricing Manager
K-Mart Department Stores
Los Angeles, California
01.2000 - 06.2010
- Analyzed pricing data to identify competitive market rates and inform strategy.
- Developed pricing strategies to align with company objectives and enhance profitability.
- Collaborated with sales teams to ensure pricing accuracy.
- Managed pricing systems for seamless updates and adjustments.
- Conducted regular market research to identify trends and opportunities.
- Collaborated with sales teams to create promotional offers and discounts.
- Advised senior management on effective pricing strategies to support organizational goals.
- Improved returns by implementing strategic promotions targeted to relevant customers and groups.
- Developed training programs for staff to improve service quality.
- Monitored performance metrics to identify areas for improvement.
- Analyzed trends in customer inquiries to inform service enhancements.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
Education
Associate of Arts - Massage Therapy
Downey Career And Education Center
Downey, CA07-2011
Associate of Arts - Esthetician
Downey Career And Education Center
Downey, CA06-2011
High School Diploma -
Huntington Park High School
Huntington Park, CA06-1996
Skills
- Massage techniques
- Therapeutic touch
- Anatomy knowledge
- Treatment planning
- Client assessment
- Progress documentation
- Wellness education
- Customer relationship management
References
- Cynthia Mendoza, Cindy's Massage Spa, Owner (562)413-4988
- Angel Casio, Hilton Worldwide General, Manager (562) 323-229-9701
- Roen Zam, United States Postal Service, Customer Service Supervisor (626)340-0413
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Message Therapist
Cindy's Message Spa
07.2010 - Current
Sales Pricing Manager
K-Mart Department Stores
01.2000 - 06.2010
Associate of Arts - Massage Therapy
Downey Career And Education Center
Associate of Arts - Esthetician
Downey Career And Education Center
High School Diploma -
Huntington Park High School