Lisbeth Infante

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Manage the full import process for key accounts from start to finish
• Ensure smooth operations within the department
• Review documents required for air import processes, including invoices, packing lists, AWB’s & Certificates of Origin.
• Facilitate timely deliveries.
• To ensure timely & accurate billing / invoicing.
• Check reports and queries from the customer
• Lead the air imports team ensuring that key performance metrics are met.

• Created documents of load plans, cargo cleanliness inspections and transportation processes. Coordinated and negotiated contracts to facilitate freight movements.
• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Resolved problems, improved operations and provided exceptional service.
• Monitored company inventory to keep stock levels and databases updated.
• Flight Transmission
• Prepared flight and truck documentation
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Answered large volume of incoming calls daily to resolve customer issues.

• Prepared merchandise for sales floor by pricing or tagging.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Solved customer challenges by offering relevant products and services.
• Answered customer questions regarding sizing, accessories and proper care for merchandise. Maintained records related to sales, returns and inventory availability.
• Provided positive first impressions to welcome existing, new and potential customers. Achieved perfect attendance and on-time record.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.