Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Lisbeth Infante

Miami,FL

Summary

Proven leader with extensive experience at DHL Global Forwarding, adept in logistics coordination and fostering teamwork. Excelled in improving operations, achieving key performance metrics, and enhancing team productivity through effective training and motivation. Skilled in problem-solving and communication, significantly contributing to seamless import processes and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Air Import Team Lead

DHL Global Forwarding
Miami, FL
03.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Manage the full import process for key accounts from start to finish
  • Ensure smooth operations within the department
  • Review documents required for air import processes, including invoices, packing lists, AWB’s & Certificates of Origin.
  • Facilitate timely deliveries.
  • To ensure timely & accurate billing / invoicing.
  • Check reports and queries from the customer
  • Lead the air imports team ensuring that key performance metrics are met.

Cargo Agent

Tristar Cargo Handling
Miami, FL
08.2020 - 03.2022
  • Created documents of load plans, cargo cleanliness inspections and transportation processes. Coordinated and negotiated contracts to facilitate freight movements.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Resolved problems, improved operations and provided exceptional service.
  • Monitored company inventory to keep stock levels and databases updated.
  • Flight Transmission
  • Prepared flight and truck documentation
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Answered large volume of incoming calls daily to resolve customer issues.

Sales Associate

Hudson Group
Miami, FL
02.2018 - 07.2019
  • Prepared merchandise for sales floor by pricing or tagging.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise. Maintained records related to sales, returns and inventory availability.
  • Provided positive first impressions to welcome existing, new and potential customers. Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Education

Bachelor Of Arts - Logistics And Transportation

Keiser University
Miami, FL

High School Diploma - High School

Coral Gables Senior High School
Coral Gables, FL
05.2014

Skills

  • Customer Focus
  • Performance monitoring
  • Performance Improvement
  • Schedule Management
  • Complaint resolution
  • Operations Management
  • Employee Evaluation
  • Key Performance Indicators
  • Influencing skills
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • Team Supervision
  • Team motivation
  • Staff Training
  • People Management
  • Work Planning and Prioritization
  • Conflict Resolution
  • Daily workflow improvement
  • Goal Setting
  • Leading Team Meetings
  • Issue Resolution
  • Work Planning
  • Flexible Schedule
  • Documentation And Reporting
  • Excellent Communication
  • Organizational Skills
  • Multitasking Abilities
  • Team building
  • Logistics Coordination
  • Decision-Making
  • Problem-solving abilities

Accomplishments

Made employee of the year 2023

Certification

Cargo Wise Super User

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Air Import Team Lead

DHL Global Forwarding
03.2022 - Current

Cargo Agent

Tristar Cargo Handling
08.2020 - 03.2022

Sales Associate

Hudson Group
02.2018 - 07.2019

Bachelor Of Arts - Logistics And Transportation

Keiser University

High School Diploma - High School

Coral Gables Senior High School
Lisbeth Infante