Lisbeth Lopez Luna

• Greeted and assisted visitors, creating welcoming environment.
• Managed multi-line phone system, directing calls efficiently.
• Scheduled appointments and maintained calendar for staff members.
• Processed incoming and outgoing mail, ensuring timely delivery.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Collected room deposits, fees, and payments.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Provided administrative support, including filing and data entry tasks.
• Handled customer inquiries, resolving issues to enhance satisfaction.
• Coordinated with various departments to ensure smooth operations.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Improved communication flow by establishing daily briefing for front desk and administrative staff.
• Collected patient, and insurance payments, processed transactions and updated relevant records.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Compiled medical record information from files and research to satisfy information requests.

Facilitated patient intake and assessment processes, for both English and Spanish patients ensuring accurate information collection.

• Coordinated appointment scheduling, optimizing office workflow and patient accessibility.
• Assisted in patient treatment protocols, enhancing overall care delivery efficiency.
• Managed electronic health records, maintaining data integrity and confidentiality.
• Implemented process improvements to reduce wait times and enhance patient satisfaction.
• Answered phones to respond to customer questions, provide information and schedule appointments.
• Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
• Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
• Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
• Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
• Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed electric muscle stimulation, massage, and mechanical traction.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
• Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
• Assisted chiropractor during patient exams to implement treatment plans quickly.
• Assisted Chiropractor with non english speaking patient by translating in exams and treatment procedures
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
• Promoted office efficiency, completing insurance forms, and helping patients with diverse needs.
• Educated patients by providing treatment option information and advice on self-care and injury prevention.
• Enhanced patient trust and clinic reputation by promptly addressing concerns and feedback.
• Maintained cleanliness and order in treatment and waiting areas, ensuring safe and inviting space for patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Collected and documented patient medical information such as blood pressure and weight.
• Taught patients about medications, procedures, and care plan instructions.
• Followed appropriate procedures to minimize patient's exposure to radiation.

• Coordinated front desk operations, ensuring smooth visitor check-in and appointment scheduling.
• Managed multi-line phone system, providing exceptional customer service to clients and guests.
• Streamlined communication between departments, fostering collaboration and reducing response times.
• Oversaw inventory management of office supplies, ensuring adequacy while minimizing waste and costs.
• Resolved client inquiries and complaints effectively, maintaining high satisfaction levels among visitors.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
• Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
• Collaborated with team members to address guest needs and ensure seamless operations.
• Kept accounts in balance and ran daily reports to verify totals.
• Provided administrative support to management staff, contributing to overall office productivity.
• Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
• Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
• Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
• Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
• Transcribed phone messages for entire office and relayed messages.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Collected room deposits, fees, and payments.