Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Preference
Quote
Work Availability
Interests
Talents
Timeline
1b
Lisbeth Martinez

Lisbeth Martinez

Bronx,NY

Summary

Experienced team player seeking a position in a people-oriented environment to leverage customer service skills and deliver exceptional experiences. I tend to thrive most in challenging settings, committed to achieving every goal and consistently providing B-level customer service. Strong background in delivering excellent customer service and administrative support, including clerical tasks and public interactions. I also excel in other areas such as calendar management, scheduling, canceling/rescheduling and data entry. Most known for my active organizational skills and dependability, adept at managing multiple priorities with a positive and effective attitude. Above all, im willing to take on additional responsibilities to contribute to team success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Receptionist

Exotic Cutz By Neeno
05.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Makeup/Nail Artist

Self Employed
03.2012 - Current
  • Increased client retention rate by building strong relationships and offering personalized nail care solutions.
  • Utilized various tools and products skillfully to create intricate designs while maintaining the integrity of the natural nails.
  • Offered expert advice on product selection to clients, boosting sales of nail care items and strengthening customer trust in the salon's expertise.
  • Consistently received positive feedback from clients, leading to increased referrals and new business opportunities.
  • Educated clients on proper nail care techniques, contributing to healthier nails and longer-lasting manicures.
  • Maintained clean, organized workstations to ensure a safe and sanitary environment for clients and staff.
  • Prioritized hygiene at all times by sanitizing equipment after every use according to state regulations.
  • Developed loyal clientele through consistent delivery of exceptional services tailored to individual preferences.
  • Displayed flexibility in accommodating last-minute appointment changes while managing a busy schedule.
  • Ensured inventory levels were maintained consistently, preventing shortages that could impact service availability.
  • Offered advice and recommended products to improve and maintain nails.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Educated clients on proper use of salon products.

Babysitter

Family/Friends
02.2012 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Reassured children when upset providing emotional support and stability.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Administered medications, following strict instructions from parents and medical labels.
  • Prepared healthy, age-appropriate snacks and meals.
  • Established and maintained safe play environment for children.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Planned fun outings and educational activities to keep children entertained.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.

Customer Billing

Natural Products
01.2020 - 06.2020
  • Facilitates all account payable & receiving solutions
  • Handle customer inquiries via email & phone contact
  • Handle orders fulfillments & processing
  • Ensured customers' satisfaction & retention loyalty.
  • Improved response time to customer billing inquiries by developing more efficient query handling protocol.
  • Collaborated with sales teams to resolve customer billing discrepancies, resulting in improved client relationships and increased satisfaction.
  • Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
  • Organized and maintained both physical and digital filing systems for easy access to customer billing records, aiding in swift resolution of inquiries.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Continuously updated knowledge of industry best practices for customer billing procedures, staying current with evolving trends and regulations.
  • Collaborated with sales teams to address customer billing disputes, promoting positive client relations.
  • Maximized cash flow through efficient accounts receivable monitoring, collections efforts, and prompt customer billing resolution.

Sales Associate PT

FootAction {FootLocker CO.}
11.2018 - 08.2019
  • Handled inventory on and off the floor
  • Managed shipments and deliveries
  • Managed the cash register
  • Cleaned and restocked the floors
  • Sold inventory and assisted customers' needs.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

Assistant PT

La Mami {Food Services/Family Owned}
03.2016 - 08.2018
  • Organized & prioritized workflow & daily assignments for maximum production
  • Maintained inventory & reported to supervisor when items needed to be ordered and delivered
  • Followed approved producers, cleaned & sanitized work areas, equipments, utensils, & dishes
  • Answered all incoming phone calls for meal preps requests & other incoming calls & directed them appropriately
  • Assisted in cooking, assembling & delivering food in a timely manner.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Monroe College
Bronx, NY

Highschool Diploma -

Bronx Theatre HighSchool
The Bronx, NY
06.2020

Skills

Cleanliness/Organizational

Customer Service

Communication/Bilingual

Leadership

Time management

Problem solving

Safety Protocols

Professional Demeanor

Performance Improvement

Strategic Planning

Staff Management

Attention to Detail

Team Collaboration

Relationship Building

Basic Math

Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Responded to over 20 customer inquiries each day.
  • Received consistent positive remarks for quality of care.
  • Increased parents' happiness by taking on additional chores and relieving burdens.

Certification

  • CPR/First Aid Training - 2023-2025

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Preference

Work Type

Full TimePart TimeGig Work

Work Location

On-SiteHybridRemote

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offPaid sick leaveTeam Building / Company RetreatsPersonal development programsHealthcare benefits

Quote

"I Believe There's A Hero In All Of Us... With Great Power Comes Great Responsibility."
Spider-Man

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Music and Entertainment

Sports

Cosmetology and Beauty in all

Cooking

Fun activities

Helping others

Talents

I am an Artist in all aspects; I Love to Sing (since I was 4), Draw/Paint, Recreate Fun and Colorful Makeup and Nail looks, Act, Model, Perform and all in all just create. 

Timeline

Receptionist

Exotic Cutz By Neeno
05.2021 - Current

Customer Billing

Natural Products
01.2020 - 06.2020

Sales Associate PT

FootAction {FootLocker CO.}
11.2018 - 08.2019

Assistant PT

La Mami {Food Services/Family Owned}
03.2016 - 08.2018

Makeup/Nail Artist

Self Employed
03.2012 - Current

Babysitter

Family/Friends
02.2012 - Current

Monroe College

Highschool Diploma -

Bronx Theatre HighSchool

Similar Profiles

CREATE PROFILE
Lisbeth Martinez