Lisbeth Mateos
Houston
Summary
Professional in the wellness industry, prepared to enhance guest experiences through exceptional service and attention to detail. Background includes maintaining high levels of cleanliness and hygiene, ensuring a welcoming atmosphere for clients. Effective team collaborator with flexible approach to changing needs. Skilled in customer service, sanitation, and maintaining tranquil atmosphere. Reliable and results-driven, consistently contributing to positive and relaxing spa experience.
Overview
4
4
years of professional experience
Work History
Spa Attendant
The Houstonian Hotel, Club & Spa
02.2021 - Current
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Scheduled routine deep-cleaning tasks ensuring high standards of hygiene across all areas within the facility.
- Managed locker room inventory and supplies, replenishing as needed.
- Addressed guest inquiries and concerns, promoting positive spa experience.
Education
Northbrook High School
Houston, TXSkills
- Cleaning and sanitation
- Guest engagement
- Opening and closing procedures
- Sales and upselling
- Restocking management
- Supply inventory management
- Teamwork and collaboration
- Time management
- Attention to detail
- Adaptability and flexibility
- Heavy lifting
Languages
English
Spanish
Timeline
Spa Attendant
The Houstonian Hotel, Club & Spa
02.2021 - Current
Northbrook High School
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