Lisbeth Mattos
Orlando,FL
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Trinity Food Services Group
Orlando, Florida
05.2024 - Current
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted in recruiting, onboarding and training new employees.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office inventory and placed new supply orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Ramp Agent
Quantem Aviation Services
Orlando, FL
08.2016 - Current
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Followed safety procedures such as using reflective gear while working on the ramp.
Administrative Assistant
Aramark corrections
Orlando, FL
11.2019 - 05.2024
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed office supplies inventory and placed orders when necessary.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Answered questions from customers regarding products and services offered by the company.
- Facilitated communication between different departments within the organization.
- Scheduled appointments between clients and customers and internal staff members.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Warehouse Supervisor
Incon Lighting
Sanford, FL
02.2009 - 08.2016
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Ensured compliance with local regulations related to health and safety standards.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Enforced company policies related to employee conduct in the workplace.
- Identified process improvement opportunities within the warehouse environment.
- Directed receiving, warehousing, distribution and maintenance services.
- Supervised loading and unloading of materials from incoming trucks.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
Telemarketer
Hilton Grand Vacations Club
Orlando, FL
06.2008 - 01.2009
- Initiated outbound calls to prospective clients using scripts.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Identified opportunities for upselling additional products or services based on customer needs.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
Traffic Control Flagger
Jr. Davis Construction
Kissimmee, FL
01.2008 - 05.2008
- Assisted with the setup of cones, barricades, and other traffic control devices.
- Monitored the flow of vehicles to ensure safe passage for pedestrians crossing streets or intersections.
- Alerted nearby residents of upcoming work activities through door-to-door canvassing efforts.
- Maintained a high level of visibility by wearing reflective clothing at all times while on duty.
Ramp Agent
FedEx
Newark, NJ
09.2007 - 11.2007
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
Security Officer Supervisor
NBTY Manufacturing LLC
South Plainfield, NJ
08.2003 - 08.2007
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Maintained records on system performance, maintenance activities, and other relevant data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Ramp Agent
Quantem Aviation Services
Orlando, FL
Education
Associate of Arts -
Phoenix University
Phoenix, AZ11-2013
High School Diploma -
Emerson High School
Emerson, NJ06-2000
Skills
- Contract Administration
- Data Entry
- Office Management
- Staff hiring
- Supply Management
- Staff Management
Certification
- ServSafe
- Criminal Justice Information Services
- Shield Training
- PREA Training
Accomplishments
- Employee of the month
- leadership recognition
Timeline
Office Manager
Trinity Food Services Group
05.2024 - Current
Administrative Assistant
Aramark corrections
11.2019 - 05.2024
Ramp Agent
Quantem Aviation Services
08.2016 - Current
Warehouse Supervisor
Incon Lighting
02.2009 - 08.2016
Telemarketer
Hilton Grand Vacations Club
06.2008 - 01.2009
Traffic Control Flagger
Jr. Davis Construction
01.2008 - 05.2008
Ramp Agent
FedEx
09.2007 - 11.2007
Security Officer Supervisor
NBTY Manufacturing LLC
08.2003 - 08.2007
Ramp Agent
Quantem Aviation Services
Associate of Arts -
Phoenix University
High School Diploma -
Emerson High School
- ServSafe
- Criminal Justice Information Services
- Shield Training
- PREA Training
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