Lisbeth Mercedes Diaz
Miami,FL
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level with the position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Global Miami
06.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Call Center Representative
DedicatedNow
09.2018 - 02.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion, and access to services.
Education
High School Diploma -
School Of Information Technology
Paterson, NJ06.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Verbal and written communication
- Work Prioritization
- Call Routing
- Technical Support
- Strategic Planning
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Global Miami
06.2021 - Current
Call Center Representative
DedicatedNow
09.2018 - 02.2020
High School Diploma -
School Of Information Technology
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