Lisbeth Munoz
Summary
Organized Receptionist and Appointment Setter with 6 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations. Organized File Clerk with extensive experience providing skilled operations support. Dedicated to keeping files current and ready for team member utilization. Great attention to detail and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
20
20
years of professional experience
Work History
Medical Office Front Desk
Los Alamitos Orthopaedic Surgical-Orthowest
06.2022 - Current
- Maintained patient confidence by keeping patient records information confidential.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Maintained patient charts and accurately recorded new information.
- Kept accurate log of requests for medical information and records.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic and health history to keep information current.
- Completed patient referrals to other medical specialists.
Calendar Clerk
CRI LIEN RESOLUTIONS
05.2012 - 03.2020
- Properly Scheduled Court Hearings for Worker Compensation Hearings
- Checked and Verified Court Hearings on EAMS
- Filed Lien on Work Injury Cases usings EAMS
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted office team by making phone calls, copies and appointments.
- Entered daily data in computer systems and documented office activities.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Scheduled and confirmed appointments and meetings for senior management team.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Office Assistant
Pacific View Nursery
01.2004 - 05.2012
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
- Initiated direct deposits and prepared manual checks for Number employees.
Education
Medical Billing And Coding - Medical Claims Examination
Infotech Career College
Paramount, CA10.2012
High School Diploma -
Thomas Jefferson Senior High School
Los Angeles, CA06.1998
Skills
- Patient Scheduling
- Authorizations
- Benefit Coverage
- Strong Organization
- Medicare and Medicaid knowledge
- Patient Referrals
- Customer Service
- Records Management
- Administrative Support
- Clerical Support
- EMR / EHR
- HIPAA Compliance
- Scheduling appointments
- Payment Collection
- Data Entry
- Insurance Eligibility
- Medical Records Management
Timeline
Medical Office Front Desk
Los Alamitos Orthopaedic Surgical-Orthowest
06.2022 - Current
Calendar Clerk
CRI LIEN RESOLUTIONS
05.2012 - 03.2020
Office Assistant
Pacific View Nursery
01.2004 - 05.2012
Medical Billing And Coding - Medical Claims Examination
Infotech Career College
High School Diploma -
Thomas Jefferson Senior High School
Similar Profiles
Nicole GarciaNicole Garcia
X-Ray Technician/Medical Assistant at OrthoWest Of Los AlamitosX-Ray Technician/Medical Assistant at OrthoWest Of Los Alamitos
Bernard MendozaBernard Mendoza
CNA at Los Alamitos Medical Center / UCI Health Los AlCNA at Los Alamitos Medical Center / UCI Health Los Al
Liam JAFARILiam JAFARI
Electrician Intern at Mr. Electric of Los AlamitosElectrician Intern at Mr. Electric of Los Alamitos
Rylee MunizRylee Muniz
Medical Office Front Desk at Mesa Family PhysiciansMedical Office Front Desk at Mesa Family Physicians
Fay "Ce-Ce" LambertFay "Ce-Ce" Lambert
Medical Office Front Desk at Premier Pain CentersMedical Office Front Desk at Premier Pain Centers