Lisbeth Romero

Recruitment & Staffing

• Managed the recruitment process for diverse roles, from creating job descriptions and posting positions to screening candidates, and facilitating the hiring decisions.

Onboarding and Offboarding

• Coordinated and executed seamless onboarding for new hires, including completing required documentation, I-9 verification, and introducing employees to company culture and benefits.
• Conducted offboarding process for exiting employees, ensuring accurate documentation of resignations, terminations, and conducting exit interviews to gather feedback for continuous improvement.

I-9 Verification Process

• Managed end-to-end I-9 verification process for all new hires, ensuring compliance with USCIS regulations and maintaining accurate records in accordance with federal retention laws.

Time and Attendance

• Administered time and attendance systems to track employee hours, including regular and overtime hours, PTO, and other forms of leave.
• Reviewed employee timecards for accuracy and addressed discrepancies, ensuring proper alignment with company policies and local/state/federal regulations.

Payroll Processing

• Facilitated the process of bi-weekly payroll for 300+ employees, ensuring timely and accurate compensation, deductions, and benefits.

Benefits Enrollment and Administration

• Facilitated the administration of employee benefits programs, including health insurance, dental, vision, life insurance, disability and retirement plans. Ensured all benefit options were accurately explained to employees during onboarding and open enrollment periods.
• Coordinated open enrollment sessions, providing employees with detailed information on available benefit options, answering questions, and guiding them through the selection process. Facilitated open enrollment meetings ensuring employees understood their choices and deadlines.

Employee Relations

• Acted as a point of contact for employees regarding workplace issues, including grievances, policy inquiries, and conflict resolution.
• Supported management in addressing and resolving employee relation issues, working to mediate disputes and maintain a positive work environment.
• Assisted in creating and promoting a culture of diversity, equity, and inclusion, ensuring all employees felt valued and supported.

Compliance & Legal Knowledge

• Maintained a comprehensive understanding of employment laws, ensuring all HR processes were compliant with federal, state, and local regulations.
• Conducted internal audits and assisted with external compliance audits, ensuring company policies and HR practices were in line with legal requirements.
• Facilitated training on compliance topics, including workplace harassment, anti-discrimination laws, and workplace safety protocols, ensuring the organization remained compliant with legal obligations.

Employment Verifications

• Managed employment verification requests from external agencies (e.g., landlords, financial institutions, or background check companies) ensuring compliance with company policies and privacy regulations.
• Acted as a point of contact for external parties requesting verification of employment, ensuring that information was provided in a professional and accurate manner, and answering any follow up questions as needed.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

• Greeted customers and helped with product questions, selections, and purchases.
• Trained new employees in sales techniques and store procedures, improving team effectiveness.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Participated in periodic inventory counts to maintain accurate stock levels.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.