Lisbeth Todner
Sales Manager, Customer Service
Plainfield,IL
Summary
Exceptional multi-tasking Sales Manager / Customer Service professional with 22 years of experience in managing customers in the Chlor-Alkali industry. Dedicated to providing quality service to customers that adheres to the highest standards. A team player who ensures that tasks are completed carefully and efficiently, seeks a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
BleachMarket Analyst/ Municipal Sales Manager
Olin Corporation
09.2015 - 05.2022
- Developed accurate sales forecasts by analyzing sales and market and wrote reports for senior leadership.
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products.
- Created, tracked and updated bid, RFP data in Excel database.
- Developed and implemented formal, standardized process for bids and RFP's.
- Processed bid and RFP documents from start to finish.
- Reviewed contracts for thorough understanding of all terms and conditions and assessed risk and relevant information.
- Researched and evaluated potential new customers for direct or third- party sales opportunity.
- Contacted regular and prospective customers to inform of Olin advantage and solicit orders or bid opportunities.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Built client relationships by acting as liaison between customer service and transportation teams.
- Negotiated prices, contract renewals, terms of sale and service agreements.
- Consulted with clients after sales and contract signings to resolve concerns and provide ongoing support.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Created and maintained database of key contacts in thirty-five states, risk ratings, profitability and key issues.
- Maintained and communicated weekly with customers in person, email and via Teams.
- Assisted Accounts Receivable with any outstanding issues regarding billing and payments.
- Assisted customer service and transportation teams with any delivery issues or assistance to reschedule.
- Scheduled in person sales calls or via phone and Teams.
- Attended bid openings.
- Achieved sales goals by cultivating and securing new customer relationships.
- Prepared and attended annual Weftec-the water quality event.
- Reported sales calls, meetings and all interactions into CRM, and Salesforce.
- Maintained legal records in accordance with Olin's document management procedures.
- Commitment to safety, both personal and colleagues.
Sales Account Manager
KA Steel Chemicals, Olin
09.2008 - 04.2015
- Managed 53 accounts in territory sourced out of nine terminals in Midwest and East coast.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Effectively communicated with existing and prospective customers to explain products, solicit orders and inform current market trends.
- Built client relationships by acting as liaison between customer service, transportation and accounts receivable teams.
- Maintained high standards of customer service by answering pricing, availability and credit questions accurately.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Negotiated prices as directed by upper management, terms of sale and service agreements.
- Scheduled monthly customer calls and visits.
- Achieved and exceeded annual sales and team goals by 15% increase.
- Grew territory and sales by adding municipal opportunities.
- Researched competitor activity and used findings to develop sales growth strategies.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Service Representative
KA Steel Chemicals/ Olin
09.2000 - 04.2008
- Answered customer telephone calls for chemical orders.
- Entered orders into system and dispatched to house or commercial carrier.
- Created new accounts in system for new customers.
- Worked with accounts receivable team to solve billing issues and to follow up with payment status.
- Effectively communicated and used problem solving skills to handle customers concerns with delivery or billing.
- Coded vendor invoices for railcars of raw materials.
- Audited monthly pricing for each sales manager.
- Assisted sales team by calling customers for orders and followed up on any concerns with deliveries and invoices.
- Provided sales team with weekly pricing on tank truck deliveries FOB eleven terminals.
- Managed and scheduled PVS customers' orders for Hydrochloric Acid out of Lemont, Illinois.
Education
International Business
Southern Illinois University Carbondale
Carbondale, ILFrench Teacher Education
Illinois State University
Normal, ILSkills
- Excellent leadership, communication and interpersonal skills
- Ability to develop and implement effective customer strategies
- Oracle PeopleSoft
- Microsoft Outlook, Excel, Word and Powerpoint
- CRM Software
- SAP
- Product Knowledge
- Account and Territory Management
Timeline
BleachMarket Analyst/ Municipal Sales Manager
Olin Corporation
09.2015 - 05.2022
Sales Account Manager
KA Steel Chemicals, Olin
09.2008 - 04.2015
Customer Service Representative
KA Steel Chemicals/ Olin
09.2000 - 04.2008
International Business
Southern Illinois University Carbondale
French Teacher Education
Illinois State University