Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisbeth Urena

Garnerville,NY

Summary

Dynamic professional with a proven track record at Ferreteria Andres, enhancing customer satisfaction and fostering loyalty through exceptional service and efficient transaction handling. Skilled in cash management and bilingual communication, I excel in leadership roles, driving sales performance, and promoting teamwork. Achieved significant improvements in customer service ratings and loss prevention efforts.

Overview

2
2
years of professional experience

Work History

Cashier Floor Supervisor

Ferreteria Andres
05.2022 - 09.2022
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
  • Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.

Chef Assistant

Feya Buffet
01.2021 - 11.2021
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
  • Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
  • Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Prepped ingredients ahead of time to increase cooking and service speed.
  • Supported senior chefs with creative meal planning and recipe development.
  • Provided support during special events and catering functions, ensuring consistent quality across all offerings.
  • Collaborated with head chef on menu development, incorporating customer feedback and industry trends to create innovative dishes that increased repeat business.
  • Assisted in managing kitchen inventory, preventing shortages of essential ingredients.
  • Assisted in training new kitchen staff, promoting culture of learning and teamwork.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.

Child Caregiver

Ivelisse's Daycare
09.2020 - 12.2020
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
  • Established daily routines to provide structure and predictability for children under care.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.
  • Enhanced children's social skills by organizing group activities and promoting teamwork.
  • Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
  • Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
  • Liaised with parents and guardians to discuss child progress.
  • Read stories, sang songs and facilitated creative play.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Logged information regarding naps, feedings, and any medications administered.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Responded to inquiries from parents and guardians.

Education

High School Diploma -

Saint David School
Dominican Republic
06-2022

Skills

  • Cash handling expertise
  • Data entry proficiency
  • Workplace safety awareness
  • Sales Promotion
  • Customer Service
  • Punctual and Reliable
  • Cash handling and management
  • Safety Procedures
  • Store Opening and Closing
  • Customer Complaint Resolution
  • Store Promotions
  • Customer complaint handling
  • Team Collaboration
  • Leadership Development
  • Task Prioritization
  • Fluent Bilingual Communication
  • Bilingual Writing

Languages

Spanish
Native or Bilingual

Timeline

Cashier Floor Supervisor

Ferreteria Andres
05.2022 - 09.2022

Chef Assistant

Feya Buffet
01.2021 - 11.2021

Child Caregiver

Ivelisse's Daycare
09.2020 - 12.2020

High School Diploma -

Saint David School

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Lisbeth Urena