LISBETH VERENICE RODRIGUEZ
Dallas,TEXAS
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Driven Legal Assistant with 3 years of experience in IMMIGRATION law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in immigration law and meeting customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Paralegal Assistant
HERMANDAD MEXICANA NACIONAL
05.2021 - Current
- Prepared legal briefs, motions, and pleadings.
- Assisted lawyers with materials preparation for internal and external training events.
- Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients.
- Conferred with clients and other involved parties to gather and track case information.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
ASSISTANT MANAGER
LA PALOMA
02.2018 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager of Operations
Walmart
04.2009 - 02.2018
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Communicated with customers to assess satisfaction with products and services received.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Monitored key performance metrics to identify areas for improvement.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Overnight Manager
BURGER KING
01.2005 - 03.2009
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Supervised personnel working overnight in the food production area to support safe operation and maximize productivity efficiencies.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Trained and mentored new and existing staff to achieve best practices.
- Managed 4 employees in delivering smooth, productive night shift operations.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
Education
IMMIGRATION LAW CERTIFICATION - IMMIGRATION LAW
WASHINGTON INSTITUTE
ONLINE02.2022
High School Diploma -
SAN AGUSTINE CATHOLIC SCHOOL
FORT WORTH2014
Skills
- Legal Research
- Clerical Assistance
- File Organization
- Reception Management
- Data Management
- Office Management
- Legal Document Preparation
- Interviewing Clients
- Customer Relationship Management
- Scheduling/Planning
- Legal Compliance
- Writing and Editing
- Document Filing
- Negotiation
- Document Editing
- Organizational Efficiency
Timeline
Paralegal Assistant
HERMANDAD MEXICANA NACIONAL
05.2021 - Current
ASSISTANT MANAGER
LA PALOMA
02.2018 - 05.2021
Assistant Manager of Operations
Walmart
04.2009 - 02.2018
Overnight Manager
BURGER KING
01.2005 - 03.2009
IMMIGRATION LAW CERTIFICATION - IMMIGRATION LAW
WASHINGTON INSTITUTE
High School Diploma -
SAN AGUSTINE CATHOLIC SCHOOL
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