Lisbette Molina
The Bronx
Summary
I Am a strategic planner and operational leader with a proven track record of improving the performance, productivity, efficiency, and profitability of organizational operations. Am a fast learner and a resourceful team player seeking a database and supervisor/director/administrator role with a progressive organization and have exceptional attention to detail, great communication and computer skills, and a history of executing maintenance program proficiencies to exceed operational goals.
Overview
9
9
years of professional experience
Work History
Home Care Supervisor /Director of Operations
Expert Home Care
10.2022 - Current
- Supervise a team of coordinators and provide guidance and support in their day-to-day activities.
Strong knowledge of home care regulations, policies and procedures.
Complete all weekly and monthly reports.
Assign the cases to the coordinator and make sure the cases are staffed properly and the Master-Week matches the authorization-hours.
Resolved customer complaints or problems to decrease escalation issues to corporate.
Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
Highly organized, self-motivated, and excellent written and verbal communication skills.
Provide ongoing monitoring and quarterly chart reviews to ensure that client charts and documentation are following City, State, and Federal guidelines.
Maintained a professional, organized, and safe environment for patients and coordinators.
Retention Specialist.
Authorization Knowledge.
Home Care Supervisor / Coordinator Home Care Care
Heart To Heart Home Care Agency
11.2019 - 09.2023
- Supervise team of coordinators and provide guidance and support in their day-to-day activities.
- Assign cases to the coordinator and make sure the cases are staffed properly and the master week matches the authorization hours.
- Closely work with clients and their families to accurately plan and coordinate their aide's schedule
- Efficiently assist with the care of elderly and disabled patients by assigning home health aides to patients' residences
- Confidently balance the needs of clients with the open availability of home health aides working in homecare
- Distinctly identify the most suitable aides with clients based on the client's needs and accessibility
- Optimize productivity while managing schedules and handling phone calls from current and potential clients
- Ensure follow-up with potential clients via phone or email and complete intake forms
- Effectively execute healthcare practices and compliances according to state and federal-level health regulations
- Investigated and reported on issues relating to patient care and conditions that could jeopardize the health of patients.
Home Care Coordinator
Amazing Home Care
04.2017 - 12.2019
- Effectively execute healthcare practices and compliance according to state and federal-level health regulations
- Maintain patient confidentiality and quality care
- Working with the family to ensure that the patients are comfortable with the care plan and know how to provide care if needed
- Coordinating with other service providers such as physical therapists, occupational therapists, and social workers
- Consistently and urgently take initiatives in addressing office tasks/issues along with patients' needs in a homecare setting
- Communicating regularly with case managers and other homecare staff members about the client's progress and needs.
Nursing Assistant
Special Touch Home Care Services - CDPAP And CNA
02.2015 - 05.2017
- Provide personal hygiene for elderly patients or those recovering from surgeries, injuries, or accidents by assisting with their basic needs, such as showering, bathing, dressing, and eating
- Maintain patient stability by checking vital signs and weight, and recording intake and output of urine
- Offer activities that are essential for daily living by assisting patients with their meals, including serving and feeding them if necessary
- Serve the hospital community by adhering to professional standards, hospital policies, and procedures, as well as local, state, and federal
Education
Nursing Student
Nightingale College
Ogden, UTNursing Assistance
Clinton Trainning School.
Bronx, NY01.2015
Skills
- Assist staffing cases-caseload of 250 patients
- Customer service
- Solutions Oriented Professional
- Multitasking
- Stress management
- Communication
- High achiever
- Effective cross-functional communicator
- Rapid and adaptive
- Detail orientation
- Bilingual in English and Spanish
- Team Leadership
- Decision making
- Excel / HHAeXchange
- Microsoft Office Suite
- Detail orientation
- Team Leadership
- Decision making
- Microsoft Office Suite
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Home Care Supervisor /Director of Operations
Expert Home Care
10.2022 - Current
Home Care Supervisor / Coordinator Home Care Care
Heart To Heart Home Care Agency
11.2019 - 09.2023
Home Care Coordinator
Amazing Home Care
04.2017 - 12.2019
Nursing Assistant
Special Touch Home Care Services - CDPAP And CNA
02.2015 - 05.2017
Nursing Student
Nightingale College
Nursing Assistance
Clinton Trainning School.