Lisbey Quintana
Port Saint Lucie,FL
Summary
Dynamic leader with a proven track record at Liz Kitchen, enhancing customer satisfaction and streamlining operations. Skilled in small business operations and excelling in customer relations, I fostered repeat business through exceptional service and relationship building. Mentored teams for peak performance, significantly improving efficiency and service quality without exceeding a numerical target.Bilingual ( Spanish and English)) and currently studying Italian.
Overview
2020
2020
years of professional experience
Work History
Owner
Liz Kitchen
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Assistant
Carrot Express
03.2017 - 03.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Bakery Clerk
The Fresh Market
05.2016 - 02.2017
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Kitchen Manager
Petit Palace Cliper
03.2004 - 01.2015
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Assistant Manager
El Villagodio
03.2002 - 01.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor Of Hospitality And Tourism Management - Hospitality Administration And Management
06.2004
High School Degree -
06.1997
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant - Carrot Express
03.2017 - 03.2019
Bakery Clerk - The Fresh Market
05.2016 - 02.2017
Kitchen Manager - Petit Palace Cliper
03.2004 - 01.2015
Assistant Manager - El Villagodio
03.2002 - 01.2004
Owner - Liz Kitchen
School of Tourism Madrid - Bachelor Of Hospitality And Tourism Management, Hospitality Administration And Management
Felix Sotolongo - High School Degree ,
Similar Profiles
Kevin ShuffstallKevin Shuffstall
Real Estate Broker at Coldwell Banker Advantage Real Estate Corp - Jeffrey & Liz JacombReal Estate Broker at Coldwell Banker Advantage Real Estate Corp - Jeffrey & Liz Jacomb
JOSE WITRAGOJOSE WITRAGO
Agency Worker at LizAgency Worker at Liz
Don NolanDon Nolan
Distribution Manager at Liz Bakes Cakes LLCDistribution Manager at Liz Bakes Cakes LLC
ALIAS AURELIENALIAS AURELIEN
Correctional Officer at Florida Department of CorrectionsCorrectional Officer at Florida Department of Corrections
Leyla Saint-PreuxLeyla Saint-Preux
Ice Cream Server at Shake N CowIce Cream Server at Shake N Cow