Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lisde Ivonne Cervantes

Pasadena,TX

Summary

Friendly and detail-oriented team player with strong organizational and critical thinking skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals and help create a greater experience for costumers and team members.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bookseller

Barnes And Noble College
08.2022 - 12.2023
  • Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
  • Increased store revenue by effectively managing inventory and promoting special offers and discounts.
  • Supported a positive work environment by collaborating with team members to achieve collective goals.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Assisted in other departments, such as The Cafe, providing personalized costumer care and service by managing costumers food and beverage orders.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Streamlined the shelving process, reducing time spent on restocking while maintaining a well-organized store layout.
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Conducted regular inventory audits to maintain accurate records and identify potential areas for improvement in stock management processes.
  • Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
  • Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Information Technology Service Student Worker

Houston Baptist University
09.2021 - 05.2022
  • Enhanced campus services by efficiently organizing and distributing resources to various departments.
  • Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
  • Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
  • Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
  • Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
  • Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
  • Exceeded expectations in work-study role by completing tasks ahead of deadlines consistently, earning praise from supervisors.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
  • Provided valuable input during department meetings, often contributing ideas that led to improvements in workflow efficiency or student satisfaction levels.
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
  • Regularly communicated with management to provide feedback and updates.
  • Operated and maintained machinery and equipment to manage functionality and performance.

Seller

Bath & Body Works
09.2020 - 07.2021
  • Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
  • Enhanced product knowledge by participating in regular training sessions and staying current on industry trends.
  • Optimized workflow efficiency through prioritizing tasks based on urgency/importance while managing competing demands from multiple stakeholders/clients at once.
  • Conducted regular performance reviews of sales processes and strategies, identifying areas for improvement and implementing necessary changes to drive continuous growth.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Utilized product knowledge to educate customers on features and benefits.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.

Cashier

Dollar General
03.2020 - 08.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Banquet Waiter

Uptown Staffing
12.2018 - 05.2019
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
  • Delivered exceptional dining experiences for guests through expert knowledge of menu offerings and wine pairings.
  • Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.
  • Contributed to successful events by setting up tables, buffets, and beverage stations according to established standards.
  • Maintained clean and organized dining areas throughout events, ensuring an enjoyable experience for all attendees.
  • Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
  • Expedited food service by efficiently communicating with kitchen staff regarding special dietary requests or modifications.
  • Improved overall event experience by promptly addressing any issues related to tableware, linens, or glassware replacement.
  • Demonstrated attention to detail while arranging table settings according to predetermined guidelines and client preferences.
  • Supported successful events through timely breakdown of tables and cleaning up after guest departure, allowing for efficient room turnover times.
  • Upheld high standards of food safety and hygiene practices in accordance with local health department regulations during all stages of service delivery.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Executed synchronized meal service simultaneously serving multiple guests.

Education

Associate of Applied Science - Applied Science

San Jacinto College District
Pasadena, TX
05.2023

High School Diploma -

Dr. Kirk Lewis Career And Technical High School
Houston, TX
05.2020

Skills

  • Interpersonal skills
  • Critical thinking
  • Organizational abilities
  • Multitasking capabilities
  • Team collaboration
  • Adaptability
  • Strong communication
  • Customer service
  • Friendly and Helpful
  • Honest and Dependable

Certification

BLS/CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

Bookseller

Barnes And Noble College
08.2022 - 12.2023

Information Technology Service Student Worker

Houston Baptist University
09.2021 - 05.2022

Seller

Bath & Body Works
09.2020 - 07.2021

Cashier

Dollar General
03.2020 - 08.2020

Banquet Waiter

Uptown Staffing
12.2018 - 05.2019

Associate of Applied Science - Applied Science

San Jacinto College District

High School Diploma -

Dr. Kirk Lewis Career And Technical High School

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Lisde Ivonne Cervantes