Lisdey Hopkins

Work History

TekniPlex

04.2023 - 12.2023

Provided on-the-job training to newly hired workers and team members.
Fed raw materials into machines.
Efficiently read and interpreted blueprints.
Set up machines to start production cycles and controlled machine settings.
Inspected machine parts with measuring tools.
Kept accurate records of defective units or products.
Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Conducted inspection of in-process or finished product.
Recognized upset conditions, determining cause, and took appropriate corrective action.
Performed quality checks to identify finish discrepancies.
Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
Performed inspections and routine maintenance on equipment.

The Mushroom Tree LLC

03.2012 - 03.2023

Maintained work areas by cleaning and straightening for maximum productivity and safety.
Followed supervisor instructions to complete tasks on time.
Participated in training sessions to enhance skills and knowledge.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Orchestrated routing by producing accurate shipping documentation and package labels.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Determined most cost-effective procedures and routes for shipments.
Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Set up local, domestic and international shipments according to postal, shipper and foreign regulations.

Aloha Hill Resort

12.2021 - 02.2022

Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Developed customer service policies and procedures to meet and exceed industry service standards.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Tracked customer service cases and updated service software with customer information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Simons Golf Course

02.2010 - 03.2017

Private Home & Personal Care, Grocery Shopping

05.2008 - 03.2009

Companionship
Light cleaning
Light cooking
Walks
Centro de formación oficial en higiene dental
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Recorded status and duties completed in logbooks for management.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Monitored clients' overall health and well-being and noted significant changes.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.