Lisdianet Hernandez
Hialeah,Florida
Summary
Bilingual and detail-oriented Customer Service and Office Support professional with over 7 years of experience across moving services, call centers, retail, and administrative roles. Proven expertise in managing front-office operations, handling high-volume customer interactions, resolving complaints, and maintaining accurate financial records. Proficient in QuickBooks. Recognized for professionalism, organizational skills, and a commitment to exceptional service.
Overview
9
9
years of professional experience
Work History
Office Administrator
Cuba Moving Inc
07.2020 - Current
- Schedule and coordinate residential and commercial moving services; maintain route plans and dispatch schedules.
- Communicate with clients to confirm appointments, resolve service concerns, and ensure satisfaction.
- Prepare estimates, invoices, and contracts using QuickBooks and maintain up-to-date financial records.
- Maintain company documentation, track leads, and follow up with customers to drive repeat business.
Office Administrator
Danva Pools
01.2020 - 07.2020
- Managed office operations including correspondence, scheduling, and customer follow-ups.
- Used QuickBooks for invoicing, payroll processing, and budget tracking.
- Handled customer inquiries and complaints, ensuring resolution and maintaining client relationships.
- Improved organization of internal files and enhanced recordkeeping systems.
Call Center Representative
Stericycle Communication Solutions
10.2017 - 01.2020
- Handled 80–100 inbound/outbound calls per day, resolving service issues and updating customer records.
- Escalated concerns to supervisors and coordinated with internal departments to resolve complex issues.
- Maintained high levels of professionalism and customer satisfaction through effective communication.
- Mentored new hires, reducing onboarding time and improving call quality performance.
Customer Service Representative
Fresco Y Mas
10.2016 - 10.2017
- Delivered high-quality service to customers in a busy retail environment.
- Handled cash, credit, and refund transactions accurately using POS systems.
- Answered product and service questions, and resolved complaints at the front line.
- Trained new cashiers and supported store operations, including merchandising and inventory.
Education
Bachelor of Arts - Business Administration
Florida International University
Miami, FL12-2025
Skills
- Customer support
- Quickbooks (Online and Desktop)
- Data Entry
- Call Center Operations
- Retail POS & Cash Handling
- Staff Coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Administrator
Cuba Moving Inc
07.2020 - Current
Office Administrator
Danva Pools
01.2020 - 07.2020
Call Center Representative
Stericycle Communication Solutions
10.2017 - 01.2020
Customer Service Representative
Fresco Y Mas
10.2016 - 10.2017
Bachelor of Arts - Business Administration
Florida International University
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