Lisea Coe

I would log inventory of merchandise that came into the store for my department and put the price of item on them and then take out onto the floor. I would also mark older shoes down in price or remove items from floor that were no longer going to be sold and send out and recalculate inventory.

• Assisted with training, development and mentoring of sales employees.
• Greeted customers, clarifying needs and identifying solutions to close sales.
• Delegated tasks to maintain efficient workflow.
• Communicated sales goals and key performance indicators to employees.
• Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
• Coached employees on sales techniques and best practices, improving upselling

• Assisted with training, development and mentoring of sales employees.
• Greeted customers, clarifying needs and identifying solutions to close sales.
• Delegated tasks to maintain efficient workflow.
• Communicated sales goals and key performance indicators to employees.
• Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system and taking the cash drawer to the safe.
• Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
• Coached employees on sales techniques and best practices, improving upselling 68%.
• Led and enabled team of 25+ representatives in driving sales and revenue opportunities during lean spending periods.
• Directed and supervised staff performance.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Continuously met sales goals via strategic prospecting.
• Answered incoming telephone calls to provide store, products and services information.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Assisted customers in making payments on accounts and setting up payment plans.
• Upheld strict quality control policies and procedures during customer interactions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Assessed customer account information to determine current issues and potential solutions.

• Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
• Employed effective selling, listening and negotiation skills while communicating with customers.
• Educated clients on product benefits and provided demonstrations.
• Educated customers on product features and technical details to highlight benefits.
• Implemented and developed strategic business plans.
• Scheduled appointments with medical professionals to sell specific products.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Assessed client needs and sold appropriate products.
• Negotiated prices and set up contracts to finalize sales agreements.
• Analyzed data and market conditions and adjusted sales pitches.
• Educated and influenced customers while building Combivent sales.
• Traveled to various locations to sell new formulation of an existing medication as well as make sure patients had samples and coupons to help with prescription costs.
• Calculated production, delivery and installation costs to provide customers with accurate quotes.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports.
• Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling, and pricing.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Engaged clients in deep, informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
• Developed and implemented strategically sound business plans and tactical strategies.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Exceeded established sales goals and increased client retention.
• Managed sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
• Researched potential clients and markets to prepare for appointments.
• Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.

• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Maintained clean and organized pharmacy shelving and work areas.
• Verified patients' identities at pickup to prevent sale of wrong medications.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Established and updated patient profiles, including lists of medications and insurance details.
• Supervised inventory levels to maintain adequate supply of medications and medical supplies.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Adhered to infection control policies and procedures to prevent spread of disease.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Transmitted claims to insurance companies for payment and reconciled EOBs.

• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Interpreted and processed medication orders under supervision of pharmacist.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Transmitted daily bulk orders to maintain inventory levels.
• Prepared prescription transfers to other pharmacies.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.

• Monitored and supervised customer's activities in store to detect signs of attempted theft.
• Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
• Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
• Gathered loss control data and compiled information into reports for submission to appropriate customers.
• Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.

• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Interpreted and processed medication orders under supervision of pharmacist.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Transmitted daily bulk orders to maintain inventory levels.
• Prepared prescription transfers to other pharmacies.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
• Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
• Used 8-point check system to verify labeled prescriptions.

• Tracked orders and notified customers of status or potential delays.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Generated documentation and information required for customer shipments.
• Processed and entered customer orders into database and provided proactive customer service for accounts.