Lisea Kuqi
Woodbury,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Enhance store loyalty with unparalleled support.
Overview
1
1
year of professional experience
Work History
Sales Representative
Diversegy
Woodbury, CT
05.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Maintained accurate records of all sales and prospecting activities.
- Provided technical support for customers using the company's products or services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Supervisor
CVS Pharmacy
Danbury, CT
03.2023 - 12.2023
- Oversaw project advancement and ensured timely support to team members.
- Addressed and resolved customer complaints in a timely manner, consistently achieving excellent levels of satisfaction.
- Maintained regular monitoring of employee productivity levels to identify and address potential improvements.
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Developed strategies for improving operational efficiency and customer service levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Bachelor of Science - Business Administration
Quinnipiac University
Hamden, CT04-2025
Skills
- Business Development
- Account development
- Competitor research
- Account Management
- Customer Service
- Sales closing
- Expense Reporting
- Customer Relations
- B2B and B2C sales
- Cold-calling
- Inside and outside sales
- Closing sales
- Customer-Oriented
- Inventory Control
- Schedule Management
- Staff Development
- Staff Motivation
- Financial Management
- Negotiation
- Conflict resolution techniques
- Staff Scheduling
- Cash handling ability
- Business Administration
Languages
Spanish
Limited
Albanian
Full Professional
French
Limited
Timeline
Sales Representative
Diversegy
05.2024 - Current
Supervisor
CVS Pharmacy
03.2023 - 12.2023
Bachelor of Science - Business Administration
Quinnipiac University