Liselande Charlot
Travel Agency Owner
Coconut Creek,FL
Overview
7
7
years of professional experience
1
1
Language
Work History
Travel Agent/Owner/Trainer
LC EXCLUSIVE TRAVEL
Coconut Creek, FL
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Generated reports on travel trends and customer feedback to inform business goals.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed day-to-day business operations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Supported productivity increase and business growth through new hire training and mentoring.
- Recorded and edited videos to facilitate remote learning.
- Provided coaching and mentoring to employees.
Senior advisor/Technical Support Manager
Apple
North Lauderdale , FL
05.2020 - 09.2023
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Provide daily support to users of various computer systems including:
- Mac, iPhone, etc
- Analyze problems, and quickly forming solutions to return system to proper operation
- Communicate clearly and effectively to quickly resolve issues and ensure customer satisfaction.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Mentored junior team members, sharing best practices and improving overall team performance levels.
- Participated in weekly meetings to discuss ongoing cases, ensuring timely resolution of critical issues impacting client operations.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Built long-lasting relationships with customers through exceptional service and follow-up communication.
- Increased customer satisfaction by providing expert advice on Apple products and troubleshooting technical issues.
- Initiated follow-ups with customers after issue resolution to ensure complete satisfaction was achieved.
- Maintained a high level of product knowledge, staying current with software updates and new releases.
- Played an integral role in driving store success as part of a high-performing team of Mac Advisors.
Healthcare Call Center Representative
Better Health Market
Deerfield Beach, FL
09.2022 - 02.2023
- Assisted in maintaining regulatory compliance by keeping up-to-date with industry standards and incorporating relevant changes into company policies and procedures.
- Developed expertise in various lines of business including property, casualty, life, health, and specialty insurance products to better serve a wide range of client needs.
- Collaborated with team members to develop innovative solutions for complex reinsurance challenges, ensuring optimal results for clients.
- Performed benefit calculations for retirement and terminated vested.
- Promoted preventive healthcare initiatives through regular screenings, immunizations, and health counseling.
- Collaborated with healthcare professionals to develop comprehensive wellness programs for clients.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Collaborated with healthcare professionals to ensure the appropriateness of prescribed medications.
- Obtained information from clients, healthcare practices and other sources.
- Developed communication skills through interactions with patients, healthcare professionals, and colleagues.
- Strengthened communication between healthcare professionals, fostering better collaboration among team members.
- Enhanced regional medical performance by providing strategic leadership to multiple healthcare facilities.
- Followed up with patients about medical and healthcare processes.
- Coordinated medical records requests, expediting the transfer process between healthcare providers.
- Developed customized healthcare solutions for clients, resulting in enhanced operational efficiency.
- Educated patients and families on healthcare options and financial support resources.
- Conducted assessments of newly diagnosed diabetics, identifying learning needs and establishing goals for individualized education programs.
- Maintained and completed documentation.
Cashier/Customer Service
Publix
Fort Lauderdale, FL
12.2018 - 01.2021
- Keeping track of merchandise stocking
- Organization of merchandise Hygiene maintenance upkeep in store.
Stocker/Sales Associate
Family Dollar
Lauderhill, FL
10.2018 - 04.2019
- Organizing Merchandise
- Store Upkeep and organization
- Keeping count of money
- Money Handling.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier Team Lead
Pollo Tropical Restaurant
Pompano Beach, FL
08.2017 - 10.2018
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Warehouse Assistant
Randstad Staffing
Pompano Beach, FL
01.2018 - 06.2018
- Delivered high-quality printed labels on time and within budget by managing production schedules effectively.
- Evaluated and recommended improvements to existing processes, resulting in increased productivity and cost savings.
- Ensured adherence to regulatory requirements through meticulous attention to detail during the design phase.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Education
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Blanche Ely High School
06
Business Administration, Management
Broward College
Current
Skills
- Credit Card Payments
- Retail Sales
- Special Needs Travelers
- Client Consultations
- Relationship Management
- Sales Negotiation
- Travel Insurance
- Interpersonal Communications
- Regulatory Compliance
- Travel Agency Accounting
- Reservation Management
- Global Destinations
- Ground Transportation Planning
- Travel Arrangements
- Client Amenities
- Client Relations
- Customer Referrals
- Air Travel Coordination
- Overseas Tours
- Travel Bookings Processes
- International and Domestic Travel
- Hotel Accommodations
- Corporate Travel
- Company Guidelines and Procedures
- Leisure Travel
- Collect Payments
- Customized Travel Package
- Travel Destination Advice
- Client Retention Strategies
- Travel Insurance Sales
- Team Member Collaboration
- Customer Inquiry and Response
- Customs and Immigration Policies
- Book Transportation
- Plan Trips
- Mentoring
- Marketing
- Itineraries
- Hardworking and Dedicated
- Decision-Making
- Teambuilding
- Training and Development
- Application Installation
- Operational Efficiency
- Client Relationship-Building
- Cash Counting
- Bug Fixes
- Cash Register Operations
- Social Media Platforms
- Hardware Components
- Cybersecurity
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Languages
English
Bilingual or Proficient (C2)
Haitian Creole
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
French
Upper intermediate (B2)
Timeline
Travel Agent/Owner/Trainer
LC EXCLUSIVE TRAVEL
01.2023 - Current
Healthcare Call Center Representative
Better Health Market
09.2022 - 02.2023
Senior advisor/Technical Support Manager
Apple
05.2020 - 09.2023
Cashier/Customer Service
Publix
12.2018 - 01.2021
Stocker/Sales Associate
Family Dollar
10.2018 - 04.2019
Warehouse Assistant
Randstad Staffing
01.2018 - 06.2018
Cashier Team Lead
Pollo Tropical Restaurant
08.2017 - 10.2018
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Blanche Ely High School
Business Administration, Management
Broward College
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