Liselis Abreu
Bronx,USA
Summary
Highly accomplished and strategic Office Manager with over a decade of experience driving business growth, optimizing operations, and delivering exceptional customer experiences. Proven expertise in administration, sales, marketing, and event management, with a strong track record of success in leadership, communication, and problem-solving. Fluent in Spanish and English, with proficiency in advanced software systems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Office Manager/ Event Coordinator
Chocobar Cortes NY, LLC
12.2021 - 02.2025
- Implemented and managed POS System, Accounting System R365, and Delivery Applications to streamline restaurant operations
- Maintained accounts payable system
- Analyzed weekly financials reports to management
- Supervised FOH and BOH
- Conducted physical inventory
- Created staff schedules to ensure optimal staffing levels
- Oversaw daily bank activity
- Monitory food and beverage cost
- Reviewed /adjusted budgets, actuals, and forecasts
- Ensured efficient labor utilization, reducing cost and improving efficiency
- Coordinated and executed private events, caterings, parties, and functions for up to 800 guests
- Customized event menus, beverages, and décor to meet their specific needs and preferences
Office Coordinator / Supervisor
The Mercer Hotel
05.2019 - 03.2020
- Coordinated, planned, and executed VIP accommodations between internal departments
- Conducted daily meetings concerning team agenda
- Implemented room status protocols resulting in efficient communication between departments
- Provided daily reports and drafted team memos on guest services
- Trained and evaluated team members
- Created and supervised tasks for the rooms division
- Resolved guest inquiries or complaints
Concierge/ Client Dining Coordinator
Barclays Bank
02.2016 - 05.2019
- Coordinated all bank concierge activities
- Liaison between business client and upper management
- Prioritized emails, booked conference rooms for senior management/ investors and special events
- Ensured reservation details are thorough using predetermined questions and booking programs
- Worked with AV, facilities and catering departments for room bookings
- Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Trained new hires, scheduled employees
Restaurant Manager
Sofrito on the Hudson
05.2016 - 05.2017
- Coordinated and managed the entire operation of the restaurant by scheduling shifts
- Oversee employee work in front and back of the house to ensure compliance with company policies, regulations and food safety guidelines
- Maintained the cleanliness and sanitation standard of the restaurant by routine checkup of the cleaning done by facilities staff
- Trained and motivated new staff
- Ensured customer satisfaction
- Coordinated event logistics
- Liaison between customers, staff, Park Directors and Sergeants of the park
- Maximized tables turnover to generate higher revenues
VIP Lounge Operations
Etihad Airways
08.2015 - 01.2016
- Greeted guests immediately upon entry into the VIP lounge
- Liaison between internal teams and guests to ensure relevant information are communicated to guests
- Anticipated customer needs efficiently and quickly via great observation and keeping a vigilant eye
- Received and addressed feedback / complaints to ensure they are timely and properly managed
Assistant Manager
LQ Night Club
09.2011 - 06.2015
- Managed all night club operations
- Maintained all accounting, cash, bar/food/inventory cost, payroll, and administrative controls
- Coordinated event logistics
- Trained and motivated waitresses for effective customer service
- Ensured that all necessary arrangements are done promptly on time before opening the club to customers
- Assigned duties and responsibilities to staff on shift and evaluated their performance
Sales Representative
SDI Phone Cards Distributors
03.2010 - 03.2012
- Increased margin percentage through mix of products sold
- Increased monthly retail sales from $50,000 to $150,000
- Act as a liaison contact between customers, vendors and the company
- Supervised the collection of daily cash
- Educated and assisted customers with different products
Branch Manager- Accounting Assistant
STX Distributors
09.2005 - 02.2010
- Directed and managed the company wholesale operations
- Supervised cash collection and customer payment processing, managing annual revenues of $60 million
- Ensured we had the right inventory levels at all the times
- Coded and posted records of accounts payable and accounts receivable
- Maintained records of batches and phone cards activations and deactivations
Education
BBA - Hospitality Administration And Management
DeVry University
New York, NY06-2018
Skills
- Scheduling and calendar management
- Meeting coordination
- Documentation and control
- Contract negotiations
- Event coordination
- Budgeting and finance
Certification
TIPS and ServSafe Certificate
In Progress
Financial Markets , Yale University
Timeline
Administrative Office Manager/ Event Coordinator
Chocobar Cortes NY, LLC
12.2021 - 02.2025
Office Coordinator / Supervisor
The Mercer Hotel
05.2019 - 03.2020
Restaurant Manager
Sofrito on the Hudson
05.2016 - 05.2017
Concierge/ Client Dining Coordinator
Barclays Bank
02.2016 - 05.2019
VIP Lounge Operations
Etihad Airways
08.2015 - 01.2016
Assistant Manager
LQ Night Club
09.2011 - 06.2015
Sales Representative
SDI Phone Cards Distributors
03.2010 - 03.2012
Branch Manager- Accounting Assistant
STX Distributors
09.2005 - 02.2010
BBA - Hospitality Administration And Management
DeVry University
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