Liselot Vasquez Diaz
Summary
Dynamic and adaptable professional with a proven track record at Black Elephant Catering and extensive experience in customer service and office administration. Excelled in team management and efficient inventory monitoring, enhancing operational workflows. Skilled in Microsoft Excel and renowned for reliability, consistently delivering outstanding results and fostering client loyalty through exceptional service.
Overview
6
6
years of professional experience
Work History
Catering Assistant
Black Elephant Catering
02.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained flexible work schedule to meet event needs.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
ADMINISTRATIVE ASSISTANT OF DISASTER RECOVERY
IEM/ LHH Recruiting
05.2022 - 02.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Complete Disaster Needs Assessments on applicants.
- Assist applicant with application, service plans and individual recovery plans.
- Make appropriate Housing Counselor or Legal Service Provider referrals to applicants for
additional services. - Ensure case files documentation is legible, accurate and complete.
- Monitor and escalate any shut off notices, sheriff sales, liens and foreclosures files.
Guest Service Agent
Fairfield Inn & Suites By Marriott
06.2021 - 05.2022
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Writing incident, comment, and complaint reports along with evaluating information for
intake allowed me to create a very safe and professional environment. - Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Administrative Assistant
Avas Global Group LLC
03.2018 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted development and implementation of new administrative procedures.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Keys Gate Charter High School
Homestead, FL06.2017
Skills
- Reliability and punctuality
- Team Management
- Inventory Monitoring
- Customer Service
- Data Entry
- Office Administration
- Microsoft Word
- Microsoft Excel
- File Organization
- Strong Problem Solver
- Excel spreadsheets
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Catering Assistant
Black Elephant Catering
02.2023 - Current
ADMINISTRATIVE ASSISTANT OF DISASTER RECOVERY
IEM/ LHH Recruiting
05.2022 - 02.2023
Guest Service Agent
Fairfield Inn & Suites By Marriott
06.2021 - 05.2022
Administrative Assistant
Avas Global Group LLC
03.2018 - 07.2020
High School Diploma -
Keys Gate Charter High School
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