Liset Marin
Miami,FL
Summary
Dynamic Medical-Authorization Coordinator at Miami Neurology and Interventional Pain, adept at optimizing resource allocation and enhancing patient relations. Proven track record in cross-functional coordination and process mapping, resulting in reduced authorization processing times. Strong communicator with a commitment to exceptional customer service and HIPAA compliance.
Professional with proven track record in optimizing procedural operations within high-stakes environments. Known for meticulous approach to process improvement and ability to adapt to evolving demands. Valued for teamwork, reliability, and strategic thinking skills.
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Medical-Authorization and Procedure Coordinator
Miami Neurology and Interventional Pain
Miami
01.2021 - Current
- Mentored junior Procedure Coordinators on best practices within the field, fostering growth in their professional capabilities.
- Coordinated cross-departmental communication, resulting in smoother operations and improved collaboration.
- Conducted regular reviews of existing processes, making adjustments as needed to better serve organizational goals.
- Optimized resource allocation by accurately forecasting project needs and coordinating with various departments accordingly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Medical- Front Desk
Prime Care
Hialeah, FL
06.2019 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
Education
High School Diploma -
Southwest Miami High
Miami, FL06-2004
Skills
- Scheduling coordination
- Documentation management
- Process mapping
- Cross-functional coordination
- Strong organization
- Patient scheduling
- Data entry
- Follow-up skills
- Schedule management
- Appointment coordination
- Patient relations
- Authorization coordination
- Customer service
- Microsoft office
- Insurance verification
- Data entry proficiency
- HIPAA compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Increased office productivity 80 % by implementing numerous process improvements.
Languages
Spanish
Full Professional
Timeline
Medical-Authorization and Procedure Coordinator
Miami Neurology and Interventional Pain
01.2021 - Current
Medical- Front Desk
Prime Care
06.2019 - 01.2021
High School Diploma -
Southwest Miami High