Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liset Mella De La Torre

Miami,FL

Summary

Driven Sales Representative with a proven track record at ETECSA, excelling in customer relationship building and sales closing. Leveraged interpersonal communication and product knowledge to boost sales revenue and enhance client satisfaction. Skilled in negotiating contracts and fostering long-term partnerships, significantly increasing customer loyalty and retention. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

24
24
years of professional experience

Work History

Sales Representative

ETECSA
01.2000 - 11.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Negotiated contracts with clients, resulting in mutually beneficial agreements and long-term partnerships.
  • Enhanced customer satisfaction with personalized service recommendations based on their unique needs.
  • Increased sales by actively promoting cable and broadband services to potential customers.
  • Provided ongoing technical support for clients, fostering trust and ensuring customer retention.
  • Coordinated installation schedules with technicians, ensuring timely service delivery and minimal disruption for clients.
  • Resolved customer complaints promptly by addressing concerns directly or escalating issues as necessary.
  • Participated in regular training sessions to continuously improve product knowledge and sales skills.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Negotiated contracts with clients and developed relationships with key personnel.

Education

High School Diploma -

Antonio Guiteras Holmes
Cuba
06.1989

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Relationship Building
  • Product and service knowledge
  • Client Service
  • Sales closing
  • Payment Processing
  • Inventory Management
  • Building Customer Loyalty
  • Organization
  • Cash Handling

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Sales Representative

ETECSA
01.2000 - 11.2023

High School Diploma -

Antonio Guiteras Holmes
Liset Mella De La Torre