Liset Ruiz
Las Vegas,NV
Summary
Thorough Receptionist/ counselor delivers inpatient and outpatient services for optimum treatment. Critical understanding of complex, personalized diagnoses and treatment roadmaps. Adept leadership of community based education programs and initiatives to improve situational understanding and overall patient health. Reliable team member with 4 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at quickly and accurately ringing up sales. Committed Healthcare professional bringing 12 years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Caregiver
New Vista
08.2022 - Current
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Receptionist/ Status Clerk
Secure Document, Inc / Med-R
09.2020 - 04.2022
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Greeted and directed visitors to appropriate personnel and answered average of 30-40 calls and emails daily.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Caregiver/ Community Direct Support Navigation
TNT Management Resources A Disbursement Agent
06.2012 - 06.2020
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Improved patient outlook and daily living through compassionate care.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
House Manager/ Receptionist/HR Assistant
Alegria Family Services Inc.
03.2016 - 03.2020
- Cross-trained in every store role to maximize operational knowledge.
- Oversaw intake and discharge processes, which included filling out paperwork, for individuals.
- Generated reports to assess performance and make adjustments.
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Taught life skills, which included completing chores and cooking meals, offering positive reinforcement.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Leveraged ERP software to coordinate and enhance inventory delivery.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Automated office operations, managed client correspondence and tracked records.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Met with each associate to establish realistic monthly sales goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Leveraged market knowledge and leadership ability to help drive profit increases.
Cashier/ Customer Services Sales
Walmart
03.2008 - 05.2010
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Operated cash register, collected payments and provided accurate change.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Processed refunds and exchanges in accordance with company policy
Education
High School Diploma -
Pomona High School
Pomona, CA06.2006
Skills
- Customer service
- Problem resolution
- Team building
- First Aid/CPR
- Fluent in Spanish
Timeline
Caregiver
New Vista
08.2022 - Current
Receptionist/ Status Clerk
Secure Document, Inc / Med-R
09.2020 - 04.2022
House Manager/ Receptionist/HR Assistant
Alegria Family Services Inc.
03.2016 - 03.2020
Caregiver/ Community Direct Support Navigation
TNT Management Resources A Disbursement Agent
06.2012 - 06.2020
Cashier/ Customer Services Sales
Walmart
03.2008 - 05.2010
High School Diploma -
Pomona High School
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