Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Liseth Flores

Loganville,Georgia
Liseth Flores

Summary

I am a 19-year-old sophomore at Georgia State University with a strong foundation in customer service, team collaboration, and event coordination.

- Previous roles, including working as a call representative for Mario Car Glass and babysitting, have significantly strengthened my people skills and problem-solving abilities. As a call representative, I was responsible for answering customer inquiries, scheduling appointments, and resolving service-related concerns. This position taught me how to remain professional and calm under pressure, listen actively, and find efficient solutions while maintaining a positive customer experience.

- In my babysitting experience, I was trusted with the safety and well-being of children, requiring patience, responsibility, and strong communication with both kids and parents.

- I developed skills in multitasking, time management, and conflict resolution—all while maintaining a nurturing and engaging environment. These experiences taught me how to adapt quickly, stay organized, and build trust with a diverse range of people.

- Throughout high school at Duluth High, I was actively involved in clubs such as HOPE and HOSA, where I contributed to various school events and volunteered my time to support both peers and staff. These experiences enhanced my interpersonal skills, cultural awareness, and ability to work effectively in team settings. By participating in student aid and volunteering efforts, I learned the importance of building meaningful relationships and fostering a positive, inclusive environment.

Overview

1
year of professional experience
1
Certification

Work History

Mario Car Glass
Snellville, GA

Call Center Representative
01.2024 - 08.2024

Job overview

  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Maintained accurate records of customer interactions for future reference.
  • Provided information to coworkers to get the products to the customers.
  • Transported supplies and team members between various work sites.
  • Maintained accurate records of all incoming and outgoing shipments.
  • Inspected existing windows for damage before replacing them with new ones.

Mariana Gonzalez
Loganville, GA

Babysitter
08.2023 - 08.2024

Job overview

  • Providing a safe environment for children to explore their curiosity and creativity.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Building trust through consistent communication with both parents and kids.
  • Using problem-solving skills to anticipate potential issues before they occur.
  • Having the ability to manage time and multitask.
  • I have experience with people with different backgrounds from clubs from my high school, HOPE (The Hispanic Organization Promoting Education), and HOSA (Health Occupations Students of America).
  • I have experience working with computers and checking students in for physicals with Student Aid at my high school, Duluth High School.
  • I've volunteered with blood donations and checked in students who have volunteered for their appointments with HOSA and the American Red Cross. I also have donated blood.

Education

Duluth High School
Duluth, GA

High School Diploma
05.2024

Georgia State University
Alpharetta, GA

Associate of Science from Health Sciences

Skills

  • Schedule management
  • Certified in first aid and CPR
  • Strong work ethic
  • Time management
  • Conflict resolution
  • People skills
  • Creative thinking
  • Communication skills
  • Problem solving
  • Multitask
  • I work well with groups
  • Customer service
  • Providing customer support
  • Resolving issues
  • Equipment maintenance
  • Sales techniques

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

  • First Aid

Timeline

Call Center Representative

Mario Car Glass
01.2024 - 08.2024

Babysitter

Mariana Gonzalez
08.2023 - 08.2024

Duluth High School

High School Diploma

Georgia State University

Associate of Science from Health Sciences