Liseth Spencer
Papillion,Nebraska
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a Costumer Care Representative position. Ready to obtain a full-time position with a team that values growth, teamwork, leadership, and creativity.
Overview
12
12
years of professional experience
Work History
Admissions Coordinator
Community Pharmacy
03.2022 - Current
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Developed admissions policy, outlining rules and procedures compliant with companies expectations.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Organized paperwork such as charts , medication list for Pharmacist to review.
- Managed high-volume insurance verifications within pressured timeframes for daily nursing home admissions
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Billing Account Manager
Community Pharmacy Services
03.2017 - 03.2022
- Provide customers with information on a variety of topics including: billing and rates for miscellaneous charges, account security, payment plans and payment options.
- Reviewed billing problems, researched issues, and resolved concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with customers to develop payment plans,payment arrangements and bring accounts current.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Handled customer service inquiries by telephone, in-person, fax, mail, email, and all other channels of communication.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Entered client details and notes into system for interdepartmental access and review.
Pharmacy Technician /Billing Coordinator
Alfa Pharmacy
10.2015 - 02.2017
- Resolved third-party billing, computer system and customer service issues.
- Prepared invoices and processed incoming payments.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
Lead Pharmacy Technician
Community Pharmacy Services
02.2012 - 10.2015
- Supervised 7 pharmacy technicians and coordinated day-to-day assignments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered PTO request.
Education
High School Diploma -
Papillion La Vista South High School
Papillion, NE05.2009
Skills
- Problem-solving
- Strong organization
- Attention to detail
- Multitasking
- Time management
- Decision-making
- Team collaboration
- Customer service
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Admissions Coordinator
Community Pharmacy
03.2022 - Current
Billing Account Manager
Community Pharmacy Services
03.2017 - 03.2022
Pharmacy Technician /Billing Coordinator
Alfa Pharmacy
10.2015 - 02.2017
Lead Pharmacy Technician
Community Pharmacy Services
02.2012 - 10.2015
High School Diploma -
Papillion La Vista South High School