LISETT LEON CASTRIZ
Miami
Summary
Dynamic Project Specialist Audit at Femwell Group Health with expertise in EMR systems and billing procedures. Proven track record in enhancing data integrity and optimizing revenue through meticulous audits and effective problem-solving. Strong customer service skills fostered positive relationships, ensuring compliance and accuracy in financial transactions. Adaptable and detail-oriented professional committed to excellence.
Overview
21
21
years of professional experience
Work History
Project Specialist Audit
Femwell Group Health
02.2020 - 08.2025
- Audit to Posting , billing and collection and patient payments into EMR ( e.g, ECW, Intergy) and verify financial transactions, ensuring accuracy and compliance with regulatory standards and organizational policies.
- Oversee billing procedures, including statement generation, invoice follow-up, and dispute resolution.
- Monitor and reconcile encounter records, ensuring accuracy through collaboration with staff and providers.
- Implement billing policies, utilizing software systems to optimize revenue and minimize errors.
- Maintain detailed audit logs, track accounts receivable, and address discrepancies to enhance data integrity.
- Experienced with EOBS , Excel -proficient
Accountant
Argos Ready-Mix Plant
Miami
02.2018 - 01.2020
- Bookkeeper Assistant into (Quickbooks).
- Ensured integrity of general ledger, meticulously maintaining chart of accounts for accuracy and compliance.
- Examined and analyzed accounting records, financial reports, ensuring adherence to reporting standards.
- Computed taxes owed, prepared tax returns, and ensured compliance with payment and reporting regulations.
- Developed, maintained, and analyzed budgets, prepared periodic reports comparing budgeted to actual costs.
Customer Service/Cashier
Fly Buy
Miami
10.2016 - 06.2017
- Provided direct customer service, managing orders and transactions efficiently at the cash register.
- Facilitated customer interactions, both in-person and over the phone, to assist with inquiries and orders.
- Accurately processed orders, ensuring precision in taking and entering customer requests for products or services.
- Verified adjustments made to address customer concerns, ensuring satisfaction with problem resolution.
- Delivered meticulous service, maintaining attention to detail in order processing and addressing customer needs promptly.
Cashier
Lois Bakery
Miami
03.2016 - 11.2016
- Managed cash transactions outside financial institutions, ensuring accuracy and security in money handling processes.
- Organized currency and coins, accurately sorting, counting, and packaging them for operational efficiency.
- Supported various store tasks, including monitoring fitting rooms and assisting customers with bagging and carrying items.
- Provided carry-out assistance to customers, enhancing their shopping experience with helpful and attentive service.
Accountant
Metropolitan Bank
03.2010 - 11.2015
- Company Overview: Habana
- Utilized accounting software to record, analyze financial data, ensuring accuracy and compliance with regulations.
- Verified entries for accuracy, adherence to codes, and mathematical precision, maintaining high standards of record-keeping.
- Adhered to federal, state, and company policies, ensuring full compliance with established procedures and regulations.
- Operated office equipment proficiently for calculations, document production, and financial record maintenance.
- Managed cash, checks, and vouchers, recording transactions accurately and preparing bank deposits securely.
- Applied coding procedures meticulously to documents, facilitating organized record-keeping and retrieval processes.
- Conducted various financial calculations accurately, ensuring precision in amounts, interest charges, and balances.
- Identified and reported discrepancies in records promptly, maintaining the integrity of financial data.
- Assisted with general office tasks, including filing, answering phones, and managing routine correspondence efficiently.
- Accessed computerized financial information to address inquiries and maintain accurate records for specific accounts.
- Habana
Customer Service
Electric Company
01.2005 - 12.2009
- Company Overview: Habana
- Interacted with customers to provide information, process orders, resolve complaints, and record interactions accurately.
- Ensured resolution of customer issues, maintaining detailed records of interactions and implemented solutions.
- Managed customer complaints, facilitating exchanges, refunds, or adjustments to ensure satisfaction and resolve billing disputes.
- Utilized computer systems to complete contract forms, update records, and address service-related tasks efficiently.
- Escalated unresolved grievances to relevant departments for further investigation and resolution.
- Determined service charges, collect payments, and arrange billing processes in accordance with established procedures.
- Proactively communicated with customers to address inquiries, provide claim investigation updates, or inform about adjustments.
- Habana
Education
Certificate in Excel -
01.2023
Vocational School Certificate - Accounting
Ramon Paz Borroto
Habana, CU08.2010
High School Diploma - General High School Curriculum
Jose Marti
Habana, CU01.2000
Skills
- Customer Service
- EMR systems
- Billing procedures
- Excellence
- Business Development
- Teamwork and Collaboration
- Office Administration
- Cash Handling Expertise
- Inventory Management
- Retail Sales & Merchandising
- Accounting Procedures
- Complex Problem Solving
- Address Customer Concerns
- Adaptable and Flexible
- Effective Decision-Making
- Relationship Development
- Confidentiality and Integrity
- Performance Management
Skills Highlights
- Customer Service
- Excellence
- Business Development
- Teamwork and Collaboration
- Office Administration
- Cash Handling Expertise
- Inventory Management
- Retail Sales & Merchandising
- Accounting Procedures
- Complex Problem Solving
- Address Customer Concerns
- Adaptable and Flexible
- Effective Decision-Making
- Relationship Development
- Confidentiality and Integrity
- Performance Management
Timeline
Project Specialist Audit
Femwell Group Health
02.2020 - 08.2025
Accountant
Argos Ready-Mix Plant
02.2018 - 01.2020
Customer Service/Cashier
Fly Buy
10.2016 - 06.2017
Cashier
Lois Bakery
03.2016 - 11.2016
Accountant
Metropolitan Bank
03.2010 - 11.2015
Customer Service
Electric Company
01.2005 - 12.2009
Certificate in Excel -
Vocational School Certificate - Accounting
Ramon Paz Borroto
High School Diploma - General High School Curriculum
Jose Marti
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