Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Income By Design
08.2022 - Current
Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Processed travel expenses and reimbursements for executive team and senior management group.
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Served as a liaison between departments to facilitate effective communication throughout the company.
Organized and coordinated conferences and monthly meetings.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Answered high volume of phone calls and email inquiries.
Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations.
Used relevant financial technology to generate reports and recommended courses of action to upper management.
Achieved significant cost savings by identifying financial inefficiencies and implementing improved processes.
Supported executive decision-making by providing data-driven insights on revenue trends and cost drivers.
Senior Administrative Assistant
Income By Design
06.2020 - 08.2022
Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
Supported program operations by preparing and updating documents, reports and spreadsheets.
Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
Acted as backup for other employees by providing support and adapting to requirements of department.
Offered technical support and troubleshot issues to enhance office productivity.
Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
Coached new employees on administrative procedures, company policies, and performance standards.
Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
Acquired proper equipment, refreshments and supplies for meetings.
Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed.
Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
Produced letters and memoranda to inform stakeholders of business decisions.
Prepared flawless emails and other documents upon direction of immediate supervisor.
Lead Teacher
Flamingo Island Preschool
06.2019 - 08.2022
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Planned and implemented different daily activities to enhance overall development and growth of every student.
Conferred with parents about student progress to boost family involvement and enhance student support.
Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Participated in parent teacher conference to discuss developments of students and increase support.
Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
SENIOR MANAGER, BRANCH SERVICES | SERVICE EXCELLENCE at Income Insurance Limited (formerly NTUC Income) SingaporeSENIOR MANAGER, BRANCH SERVICES | SERVICE EXCELLENCE at Income Insurance Limited (formerly NTUC Income) Singapore