LISETT ABREU-GARCIA
Hollywood,Florida
Summary
Highly experienced manager with a strong track record in coaching, developing, and mentoring others. Known for collaborating cross-functionally and going the extra mile to deliver exceptional results. Proficient in office and project management, complex problem solving, and MS Office. Committed to adding value to teams, projects, and organizations.
Overview
18
18
years of professional experience
Work History
Permit & Credential Expediting & Consulting
M.A.D.E. Properties
02.2022 - Current
- Prepared and submitted permit applications for clients
- Maintained clients informed of the status of their application
- Followed up with contractors and subcontractors, architects, and engineers to correct plan reviews.
- Investigating local building codes, zoning laws, and permit application procedures.
- Assist permit applicants in securing Asbestos Certificates
- Assist permit applicants in securing Plans and Surveys
- Informed permit applicants of City CRA Commercial and Residential Loans and Grant Programs.
- Assist client in obtaining DBPR business licenses
- Assist client in obtaining Local BTRs
- Assist client in obtaining Certificate of Use
- Assist client in obtaining Outdoor Café & Seating Permit.
Office Manager
KEI Properties
North Miami, Florida
09.2019 - 11.2022
- Managed new leases, including negotiating new lease contracts
- Managed lease renewals, extensions, and amendments
- Collecting rent and monitoring collections
- Managing office systems, including filing systems, databases, and spreadsheets
- Implement and maintained risk management procedures, spotting potential risks and putting measures in place to mitigate them
- Bidding, negotiating, and managing conformity with vendor contracts
- Coordinating and overseeing tenant and building construction work
- Organized office schedule consulting with team members to ensure proper employee scheduling
- Address employee's queries regarding office management issues (e.g
- Stationery, Hardware and travel arrangements)
- Coordinated office staff meetings, collaborate with the team, contribute value-add ideas for process and customer service improvements
- Write reports and presentations for senior management
- Assist in the onboarding process for new hires and volunteers
- Liaise with facility management vendors, including cleaning, catering and security services.
Front Office Coordinator
Keystone Wellness Center
02.2017 - 05.2019
- Duties included greeting patients, answering phones, and providing information to visitors.
- Ensured exceptional customer service through efficient coordination of patient appointments
- Enhanced operational efficiency through effective scheduling and billing accuracy on Chiro 8000 platform
- Streamlined scheduling operations for doctors' appointments and various events
- Monitored and managed office and break room supplies inventory
- Managed and executed special administrative projects, as well as handling overflow work from colleagues.
- Coordinated and scheduled office equipment repairs and maintenance services with vendors
- Excellent oral and written communication skills
- Proven ability to handle confidential information.
Office Manager
Leukemia Lymphoma Society
Hollywood, Florida
09.2014 - 11.2016
- Managed office systems such as filing, databases, and spreadsheets.
- Performed accurate daily accounting tasks while maintaining organized records of in-office and event donations utilizing Excel, Word, Outlook, and strong analytical abilities.
- Streamlined office schedule and supplies, consulting team members for optimal coverage, exceptional customer service, and sufficient resources within budget.
- Responded to and resolved employee inquiries related to office management matters (e.g.
- Efficiently coordinated office staff meetings, collaborated with the team and provided valuable insights for process optimization and enhancing customer service
- Delivered responsive assistance to guests' inquiries and provided general support
- Prepared reports and presentations for senior management
- Assisted in the onboarding process for new hires and volunteers.
- Liaise with facility management vendors, including cleaning, catering, and security services.
Life & Addiction/Co-dependency Coach
Ft. Lauderdale Addiction Treatment Center
Fort Lauderdale, Florida
01.2015 - 02.2016
- Conducted weekly group coaching sessions for clients, prompting reflective discussion and aided in setting achievable goals/homework assignments
- Provided supportive guidance for clients and their families during the recovery journey.
- Identified triggers for relapse by collaborating with clients to evaluate emotional, situational, and interpersonal factors.
- Aided in the development of healthy alternatives and stress-management techniques for clients.
- Helped patients find and access resources and recovery support.
Licensed Property Manager
Miami Management
Miami, Florida
10.2006 - 01.2014
- Division Manager's Administrative Assistant
- Office manager
- Managed and maintained office filing systems, databases and spreadsheets
- Organized office schedule and supplies, consulting with team members to ensure proper coverage, outstanding customer service
- Coordinated office staff meetings, collaborate with the team, contribute value-add ideas for process and customer service improvements
- Provide general support to visitors and respond to their inquiries
- In Property Management: Maintained full resident occupancy, 95% consistently
- Enforced the Rules and Regulations of the Association, resolved disputes between residents and management, as well as maintained harmony between the Board of Directors, the Residents, and the management company
- Managed the maintenance and janitorial staff to preserve a pristine building and property standards
- Inspecting properties for damage and inefficiencies and ensuring regular building upkeep
- They also contract with landscaping
- Ensured building code accuracy, outstanding resident satisfaction, and exquisite landscape which earned us a 'Most Beautiful Property in South Beach' award within my first year as property manager.
Education
Life Coach
World Coach Institute
Boca Raton, FL09-2014
Business Administration -
Miami Dade College
Miami, FL12-2001
Skills
- Office and project management
- Presentation skills
- Complex problem solving
- Administrative Support
- Supply Management
- Staff hiring
- Staff Management
- Customer Service
- Operations Management
- Employee Training
- Report Preparation
- Team Supervision
- Billing
- Office Administration
- Meeting planning
- Clerical Support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Permit & Credential Expediting & Consulting
M.A.D.E. Properties
02.2022 - Current
Office Manager
KEI Properties
09.2019 - 11.2022
Front Office Coordinator
Keystone Wellness Center
02.2017 - 05.2019
Life & Addiction/Co-dependency Coach
Ft. Lauderdale Addiction Treatment Center
01.2015 - 02.2016
Office Manager
Leukemia Lymphoma Society
09.2014 - 11.2016
Licensed Property Manager
Miami Management
10.2006 - 01.2014
Life Coach
World Coach Institute
Business Administration -
Miami Dade College
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