Lisette Guerrero
Tulare,CA
Summary
Experienced Front Office Secretary with proven background in managing and organizing information efficiently. Successfully supported administrative functions through data entry and record management, ensuring smooth daily operations. Demonstrated expertise in customer service and communication skills, consistently providing accurate information and resolving inquiries promptly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office and Information Clerk
Tulare County Office Of Education
03.2024 - 08.2025
- Organized, maintained and updated client information in computer databases.
- Coordinated schedules and appointments, streamlining operations within the office environment.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols.
- Managed multi-line phone systems, directing calls to appropriate departments for expedited service.
- Processed daily mail, ensuring timely distribution of correspondence among staff members.
Billing Customer Service Representative
United Health Group
11.2022 - 02.2024
- Monitored delinquent accounts, recovering outstanding balances while maintaining positive customer relationships.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Provided comprehensive training to new hires on company policies and billing procedures, ensuring seamless integration into the team.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
AMA Internship
Valley Industrial Medical Group
01.2022 - 03.2022
- Gained valuable experience working within a medical facility, applying learned concepts directly into relevant work situations.
- Answered phones, scheduled patients, and maintained medical records
- Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
- Organized patient referrals to specialists, facilitating timely access to necessary healthcare services.
- Translated for Providers
General Merchandise/Customer Service/Cashier
Target
10.2020 - 08.2022
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Processed customer orders and accurately handled payment transactions.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
Education
Certificate of Completion - Administrative Medical Assistant
Milan Institute
Visalia, CA02.2022
Diploma - undefined
Tulare Western High School
Tulare, CA06.2019
Skills
- Electronic Health Records
- Multi-line telephone systems
- Supply ordering/ Inventory Control
- Scheduling and calendar management
- Billing and invoicing
- Microsoft Office/Word/ Excel
- Confidentiality handling
- Typing speed (50 WPM)
Certification
- Typing Certificate, Milan Institute, Visalia CA 2021
- CPR/ First Aid Certified 2021
- HIPPA Certified 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office and Information Clerk
Tulare County Office Of Education
03.2024 - 08.2025
Billing Customer Service Representative
United Health Group
11.2022 - 02.2024
AMA Internship
Valley Industrial Medical Group
01.2022 - 03.2022
General Merchandise/Customer Service/Cashier
Target
10.2020 - 08.2022
Diploma - undefined
Tulare Western High School
Certificate of Completion - Administrative Medical Assistant
Milan Institute