Lisette Hernandez
Texarkana,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Creative Finance graduate offering strong analytical and abstract reasoning skills. Well-versed in business operations, strategic planning and market analysis. Track record of positive academic performance and superior numerical and analytical skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
TaMolly's Mexican Kitchen
08.2019 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bank Teller
Red River Credit Union
06.2017 - 07.2019
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Education
Bachelor Of Business Administration - Finance
Texas A&M University - Texarkana
Texarkana, TX05.2024
Associate Of Business Administration - Business
Texarkana College
Texarkana, TX05.2021
Skills
- Operational Efficiency and Safety
- Written Communication
- Attention to Detail
- Problem-Solving
- Microsoft Excel
- Customer Service
- Money Handling
- Financial Functions
- Data Visualization
Certification
Bloomberg Market Concepts Certification (2023)
Languages
Spanish
Timeline
Server
TaMolly's Mexican Kitchen
08.2019 - Current
Bank Teller
Red River Credit Union
06.2017 - 07.2019
Bachelor Of Business Administration - Finance
Texas A&M University - Texarkana
Associate Of Business Administration - Business
Texarkana College
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