Hi, I’m
Lisette Martinez
Medical Assistant /store Manager
Brooklyn,NY
Overview
17
years of professional experience
1
Certification
Work History
Swetgreen125 Chambers
Shift Leader Manager
08.2022 - 12.2024
Job overview
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
GynBrooklyn, NY
Medical Assistant/Receptionist
09.2017 - 12.2020
Job overview
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Cardiologist OfficeBayside, NY
Medical Assistant Receptionist
09.2015 - 11.2019
Job overview
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
On Gynecology Brooklyn, NY
Medical Records, Doctors Office
06.2008 - 12.2012
Job overview
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Created and maintained medical records from time of admission through patient discharge.
Education
Forth Hamilton High School Brooklyn, NY
None from 11 Grade
Skills
Team Building
Training and mentoring
Schedule Management
Accurate money handling
Inventory controls
Accomplishments
I accomplish to get my medical assistance certificate. I also achieve in an accomplish my goals in every medical field area that I worked at, and I also achieve getting my food handlers at Swetgreen .I accomplish to get my medical assistance certificate. I also achieve my goals in every medical field area that I worked at.
Certification
Saturday
Timeline
Shift Leader Manager
Swetgreen
08.2022 - 12.2024
Medical Assistant/Receptionist
Gyn
09.2017 - 12.2020
Medical Assistant Receptionist
Cardiologist Office
09.2015 - 11.2019
Medical Records, Doctors Office
On Gynecology
06.2008 - 12.2012
Forth Hamilton High School
None from 11 Grade