Hi, I’m
Lisette Martinez
Medical Assistant /store Manager
Brooklyn,NY
Overview
17
years of professional experience
1
Certification
Work History
Swetgreen125 Chambers
Shift Leader Manager
08.2022 - 12.2024
Job overview
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
GynBrooklyn, NY
Medical Assistant/Receptionist
09.2017 - 12.2020
Job overview
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Cardiologist OfficeBayside, NY
Medical Assistant Receptionist
09.2015 - 11.2019
Job overview
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
On Gynecology Brooklyn, NY
Medical Records, Doctors Office
06.2008 - 12.2012
Job overview
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Created and maintained medical records from time of admission through patient discharge.
Education
Forth Hamilton High School Brooklyn, NY
None from 11 Grade
Skills
Team Building
Accomplishments
I accomplish to get my medical assistance certificate. I also achieve in an accomplish my goals in every medical field area that I worked at, and I also achieve getting my food handlers at Swetgreen .I accomplish to get my medical assistance certificate. I also achieve my goals in every medical field area that I worked at.
Certification
Saturday
Timeline
Shift Leader Manager
Swetgreen
08.2022 - 12.2024
Medical Assistant/Receptionist
Gyn
09.2017 - 12.2020
Medical Assistant Receptionist
Cardiologist Office
09.2015 - 11.2019
Medical Records, Doctors Office
On Gynecology
06.2008 - 12.2012
Forth Hamilton High School
None from 11 Grade
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