LISETTE M DEJESUS
Scottsville,NY
Summary
Hardworking and reliable Quality focused on going above and beyond to support team and serve customers. Trained in computer data entry and offering top-notch bilingual speaking abilities. Motivated to continue to learn and grow as management professional. Skilled team player with strong background in warehouse environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Store Manager
Familly Dollar
07.2022 - 11.2024
- Oversaw daily store operations, ensuring optimal staffing and workflow efficiency.
- Developed and implemented training programs to enhance team performance and customer service.
- Analyzed sales data to identify trends, adjusting inventory levels to meet customer demand.
- Led initiatives to improve merchandising strategies, increasing product visibility and sales.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment for customers and staff.
Quality Control Technician
Aerosafe Global
12.2018 - 04.2022
- Inspected and tested raw materials to meet supplier specifications and production plans.
- Input quality control plans, verified completeness of strategies and sampled products to meet testing demands.
- Used visual inspections and standardized tests to assess product conformance with design and production specifications.
- Compiled and reported on feedback to eliminate future quality problems.
- Interpreted results of final test data to recommend improvements.
- Developed and implemented continuous improvement strategies to meet manufacturing objectives.
- Recorded and analyzed results to determine whether to certify or reject products.
- Collected and evaluated testing data to identify functional and production problems.
- Calibrated and maintained laboratory equipment to obtain consistent and reliable testing data.
- Monitored testing procedures to keep tests consistent and in line with standardized protocols.
Team Leader Member
Aerosafe Global
10.2017 - 04.2022
- Assigned projects and distributed tasks to team members per areas of expertise.
- Resolved customer issues to restore confidence and meet contract terms.
- Coached team to develop skills and overcome weaknesses to reach goals.
- Coordinated resources and equipment to help employees meet daily targets.
- Engaged in continuous improvement activities to enhance team performance and productivity.
- Conferred with other leaders and supervisors to coordinate operations and activities within or between departments.
- Prevented or resolved conflict before escalation to build stronger team.
- Managed downtime well to minimize production disruptions.
- Organized teams through meetings, brainstorming ideas and goal progress to meet project deadlines.
- Encouraged open communication and team engagement to improve employee morale.
Team Leader
Complemar Partners
07.2014 - 10.2017
- Coached team to develop skills and overcome weaknesses to reach goals.
- Assigned projects and distributed tasks to team members per areas of expertise.
- Encouraged open communication and team engagement to improve employee morale.
- Organized teams through meetings, brainstorming ideas and goal progress to meet project deadlines.
- Continuously monitored systems like inbound and outbound to quickly identify and address their issues.
- Developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals.
- Communicated regularly with external and internal customers to understand and meet their needs.
Warehouse Packer
Diamond Packing
04.2007 - 07.2014
- Maintained good housekeeping practices and observed safety program requirements in fast-paced environment.
- Lifted loads weighing as much as 50 plus pounds and placed in shipping boxes.
- Operated forklifts, pallet jacks and stock pickers to move product.
- Followed instructions and priorities of shipping supervisor to meet daily demand.
- Filled out forms and papers to record measurement, weight and product count.
- Protected items from damage during movement or shipment by using good padding, bracing and wrapping practices.
- Stacked cartons and trays on pallets and skids using correct stacking pattern.
- Cleaned display cases, shelves and aisles regularly to keep store professional and customer-ready.
- Attached tags, labels and tickets securely to merchandise for retail use.
- Kept inventory records accurate by conducting routine counts and complete audits of the available products.
- Restocked shelves, racks and bins with the latest merchandise in attractive displays.
- Read orders to ascertain catalog numbers, sizes, colors and quantities of merchandise.
- Stamped boxes and tagged individual items based on planned distribution.
Supervisor
Alpco Environment Group
07.1998 - 07.2007
- Planned and published production schedule and directed staffing and resources to meet production goals.
- Hired, appraised, trained and disciplined members of production team and offered constructive feedback to improve performance.
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
- Worked with quality control and compliance teams to achieve full compliance with regulations and SOPs.
- Troubleshot issues with equipment and machinery during operations and preceding new production runs.
- Developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals.
- Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
- Produced weekly reports outlining the business operations successes and gaps for the senior management team.
- Developed and monitored performance metrics focused on driving the results of business areas such as forklift operator and conveyor systems.
Education
High School Diploma - Education
Edison Technical Center
Rochester, NY06.1994
Skills
- Visual inspection
- Report preparation
- Quality auditing
- Lean manufacturing
- Write technical reports
- Coordinate testing
- Collaboration
- Training
- Conformance evaluation
- Maintain systems
- Process improvement
- Training and development
- Set up devices
- Report exceptions
- Planning
- Verbal communication
- Prioritization
- Tag products
- Merchandise tagging
- Packing and shipping
- Update accounts
- Organized paperwork
- Product sampling
- Production troubleshooting
- Raw materials testing
- Monitor quality control
- Calibrate equipment
- Support audits
- Organization
- Compile data
- Motivation
- Data analytics
- Priority management
- Schedule development
- Troubleshoot service issues
- Coordinate supplies
- Teamwork
- Problem-solving
- Forklift and upright operation
- Production recordkeeping
- Maintain records
- Hand scanning
- Build displays
- Restock shelves
- Work area maintenance
- Enter data
- Pick products
- Product transport
- Tag merchandise
- Prepare orders
- Customer relations
- Multitasking and organization
- Customer service
- Customer service management
- Store operations
- Training and mentoring
Accomplishments
- Customers Satisfaction Certificate.
- How I related to my group and was very idiomatic and was promoted to become supervisor.
Certification
- Certified Store Manger, Family Dollar - 3years
LANGUAGES
Spanish, level of proficiency: conversational
Timeline
Store Manager
Familly Dollar
07.2022 - 11.2024
Quality Control Technician
Aerosafe Global
12.2018 - 04.2022
Team Leader Member
Aerosafe Global
10.2017 - 04.2022
Team Leader
Complemar Partners
07.2014 - 10.2017
Warehouse Packer
Diamond Packing
04.2007 - 07.2014
Supervisor
Alpco Environment Group
07.1998 - 07.2007
High School Diploma - Education
Edison Technical Center
ADDITIONAL-INFO
- Seeking for position in a great company where I can demonstrate my experience and get the opportunity that will me to grow professionally. I am a hard worker, team player, multi-task and responsible and reliable person.
- Languages speaking, Spanish and English speaking, able to follow oral and written direction, able to complete my daily mission, very neat and organized, have good computer skills.
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