Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisette Osuna

Bakersfield,USA

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members.

Overview

4
4
years of professional experience

Work History

Team Leader management

JACK IN THE BOX
11.2021 - Current
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Supervised daily operations and ensured compliance with food safety standards.
  • Trained team members on customer service techniques and operational procedures.

Receptionist

Bakersfield Hyundai
Bakersfield, USA
01.2023 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.

Education

High School Diploma -

Golden Valley High School
BAKERSFIELD, CA
08.2023

Skills

  • Billing and Payment Processing
  • Accounting and Billing Software
  • Bank Deposits
  • Restock Shelves
  • Making Appointments
  • Visitor Check-In
  • Supply Management
  • Mail Preparation and Sorting
  • Reception Desk Management
  • Spanish Speaker
  • Cash handling
  • Telephone skills
  • Multi-line phone system operation
  • Spreadsheet tracking

Timeline

Receptionist

Bakersfield Hyundai
01.2023 - 12.2023

Team Leader management

JACK IN THE BOX
11.2021 - Current

High School Diploma -

Golden Valley High School
Lisette Osuna
Want your own profile? Create for free at Resume-Now.com